About Blue Cross Blue Shield of Arizona
Blue Cross Blue Shield of Arizona (BCBSAZ) is a leading health insurance provider dedicated to inspiring health and making it easy for Arizonans. As a non-profit company, we are committed to helping individuals, families, and businesses achieve better health outcomes through our comprehensive health insurance products and services. With a mission to inspire health and make it easy, BCBSAZ offers a wide range of benefits, including medical, dental, and vision coverage, as well as wellness programs and employee discounts.
Job Summary
We are seeking an experienced Customer Advocate Phone Specialist to join our team of dedicated professionals who are passionate about delivering exceptional customer service. As a Customer Advocate Phone Specialist, you will play a critical role in providing inbound phone support to healthcare customers throughout Arizona, identifying, researching, processing, resolving, and responding to customer inquiries via telephone and written correspondence. If you are a customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.
About the Role
As a Customer Advocate Phone Specialist, you will be responsible for:
- Identifying, researching, processing, resolving, and responding to customer inquiries and correspondence via telephone, written communication, and/or in person.
- Answering a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis.
- Meeting quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
- Consulting and coordinating with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
- Documenting and recording facts related to inquiries and correspondence by updating BCBSAZ files and systems.
- Demonstrating and maintaining current working knowledge of the required BCBSAZ systems, procedures, forms, and manuals.
Qualifications
To be successful in this role, you will need:
- At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field.
- A High School diploma or GED.
- Intermediate PC proficiency.
Why Join Blue Cross Blue Shield of Arizona?
At BCBSAZ, we are committed to creating a work environment that supports work-life balance and flexibility. Our benefits include:
- Remote, in-office, and hybrid work options within the state of Arizona.
- Eleven (11) paid holidays, including a floating holiday you can use any time you wish.
- Accrued paid time off (up to 18 days per calendar year).
- Comprehensive medical, dental, and vision coverage.
- 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution.
- Up to 12% annual bonus based on corporate goals and individual performance.
- Eight (8) paid volunteer hours to support our mission of inspiring health.
- Tuition reimbursement for you; scholarship opportunities for your children.
- Employee discounts, gym reimbursement, and wellness programs.
- Treadmill desks, full-service fitness center, onsite cafeterias.
- Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers.
About Our Work Environment
At BCBSAZ, we are committed to creating a work environment that is inclusive, diverse, and supportive. Our award-winning healthy campus in Phoenix is designed to promote well-being and productivity, with features such as:
- Telehealth services at our BlueCare Anywhere kiosk.
- Healthy meals and snacks at our cafeterias and Work Perks Café.
- Onsite fitness center with personal trainers, a nutritionist, Health Support programs, and daily group fitness classes, including spin, yoga, and Zumba.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at azblue.com to learn more about our company and submit your application.
Equal Employment Opportunity
BCBSAZ is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group.
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