**Join arenaflex as a key member of our dynamic team, where you will have the opportunity to make a real impact on the lives of our clients and their families. As a Customer Care Manager - Remote (Float), you will be responsible for managing the daily office tasks through direct support of field staff and coordination of office duties for multiple office locations. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.**
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to deliver exceptional care and support to our clients, while fostering a culture of compassion, empathy, and excellence. We are committed to making a positive impact on the lives of our clients and their families, and we are seeking a talented and dedicated individual to join our team as a Customer Care Manager - Remote (Float).
**Major Duties and Responsibilities**
As a Customer Care Manager - Remote (Float), you will be responsible for the following key duties and responsibilities:
* **Lead Customer Care Process and Procedure**: You will be responsible for managing the daily office tasks, including the scheduling of direct care staff for private duty and medical staffing clients.
* **Manage Unstaffed Shifts**: You will be responsible for managing unstaffed shifts by optimizing caregiver availability to reduce overtime and lost revenue.
* **Support Multiple Locations**: You will be responsible for supporting multiple locations and managing large amounts of inbound and outbound calls in a timely manner as point person for client, family, direct care staff, and other inquiries.
* **Supervise and Educate Direct Care Staff**: You will be responsible for supervising, educating, and coaching direct care staff in non-clinical matters.
* **Participate in After Hours On-Call Rotation**: You will be responsible for participating in after hours on-call rotation for multiple regional locations.
* **Provide Information for Statistics and Reports**: You will be responsible for providing information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities.
* **Oversee Touchpoint Process**: You will be responsible for overseeing the touchpoint process and reporting results to leadership.
* **Assist in Goal Development**: You will be responsible for assisting in the development of organization goals and performance improvement activities.
* **Maintain Records**: You will be responsible for assuring proper maintenance of records in compliance with Human Resources, local, state, and federal laws.
**Required Qualifications**
To be considered for this exciting opportunity, you must meet the following required qualifications:
* **Education**: A High School Diploma or equivalent is required.
* **Related Work Experience**: A minimum of one (1) year of managerial or supervisory experience is required. Additionally, a minimum of two (2) years of experience in customer service in a doctor's office, hospital, medical staffing, or home health care environment is required.
**Skills and Abilities**
To succeed in this role, you must possess the following skills and abilities:
* **Excellent Communication Skills**: You must have excellent communication skills with the ability to communicate in a professional, empathetic manner.
* **Computer Skills**: You must have experience using computer programs.
* **Problem-Solving Skills**: You must be a problem solver with the ability to be an innovative and creative thinker.
* **Reliable Transportation**: You must be a licensed driver with reliable transportation that is insured in accordance with the organization's requirements.
* **Clean Motor Vehicle Record**: You must have a clean motor vehicle record, background, and criminal record.
* **HIPAA Compliance**: You must be able to adhere to HIPAA and maintain confidential information.
**Working Conditions**
This role is a remote position, and you will be required to work from home. However, you may be required to attend on-site meetings on occasion.
**Physical Requirements**
To perform the duties of this role, you must be able to:
* **Remain in a Seated or Standing Position**: You must be able to remain in a seated or standing position for long periods of time.
* **Visual and Hearing Acuity**: You must have visual and hearing acuity.
**Career Growth Opportunities and Learning Benefits**
As a Customer Care Manager - Remote (Float) at arenaflex, you will have the opportunity to:
* **Develop Your Skills**: You will have the opportunity to develop your skills and knowledge in customer care, leadership, and communication.
* **Grow Your Career**: You will have the opportunity to grow your career and advance to leadership positions within the organization.
* **Learn from Experienced Professionals**: You will have the opportunity to learn from experienced professionals in the industry.
* **Participate in Training and Development Programs**: You will have the opportunity to participate in training and development programs to enhance your skills and knowledge.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced organization that values innovation, creativity, and teamwork. We are committed to creating a work environment that is inclusive, supportive, and empowering. As a Customer Care Manager - Remote (Float), you will be part of a team that is dedicated to delivering exceptional care and support to our clients and their families.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* **Competitive Salary**: A competitive salary that reflects your experience and qualifications.
* **Benefits Package**: A comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan.
* **Paid Time Off**: Paid time off, including vacation, sick leave, and holidays.
* **Professional Development Opportunities**: Opportunities for professional development and growth within the organization.
**How to Apply**
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering.
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