At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Care Representative, you'll play a vital role in our team, providing top-notch support to our customers and branch personnel. If you're a people person with a knack for problem-solving and a passion for delivering outstanding service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services to the dental and veterinary markets. Our commitment to excellence and customer satisfaction drives everything we do, from our cutting-edge products to our exceptional customer support. We're proud to be a part of the arenaflex family, and we're excited to welcome talented individuals like you to our team.
**Job Summary**
As a Customer Care Representative, you'll be the primary point of contact for incoming customer and branch calls. You'll work closely with our Shared Services team to resolve customer inquiries, provide administrative support, and maintain accurate records. Your exceptional communication skills, attention to detail, and positive attitude will make you a valuable asset to our team.
**Key Responsibilities**
* Provide professional administrative and telephone support for incoming customer and branch phone calls to Financial Shared Services, delivering first call resolution.
* Handle all general questions concerning statements or other correspondence received by the customer relating to supply accounts, installment accounts, and branch inquiries.
* Update the automated credit card system for account changes accurately and in compliance with internal and PCI controls.
* Process customer credit card or electronic check payments by phone accurately and in compliance with internal and PCI controls.
* Act as liaison between branch offices and the Financial Shared Services.
* Perform other duties as assigned.
**Essential Functions**
* Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
* Maintain accurate and up-to-date records, including customer information and transaction history.
* Collaborate with the Shared Services team to resolve complex customer issues and provide support as needed.
* Stay up-to-date on arenaflex products and services, including new features and updates.
* Participate in ongoing training and development to improve skills and knowledge.
**Qualifications**
* High School degree or equivalent
* Strong customer orientation with a sound knowledge of telephone etiquette and a pleasant, friendly attitude.
* Possesses strong interpersonal and communication skills, exceptional at building relationships.
* Positively contributes to the Financial Shared Services team environment.
* Has exceptional organizational, problem-solving, and multi-tasking skills and shows a great attention to detail.
* Proficient in computer navigation and working with several software programs at the same time.
* Demonstrates a commitment to arenaflex's values and professionalism through appropriate conduct at all times.
**Preferred Qualifications**
* SAP experience
* Financial Services experience
**Work Environment and Culture**
* Work from home in a remote setting, with regular check-ins and team meetings.
* Collaborative and dynamic team environment, with opportunities for growth and development.
* Flexible scheduling, with core hours from 10:00am - 7:00pm CT.
* Competitive compensation and benefits package, including health, dental, and vision insurance.
* Paid time off, including vacation, sick leave, and holidays.
* Opportunities for professional development and continuing education.
**Compensation and Benefits**
* Starting compensation: $15.19 per hour.
* Potential compensation range: $15.19 - $18.65 per hour.
* Eligible for hire in the following states: AL, AK, AR, DE, FL, GA, HI, ID, IL (excluding Chicago), IN, IA, KS, KY, LA, ME, MA, MI, MN (excluding Minneapolis & St. Paul), MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Apply now and join the arenaflex team in delivering outstanding customer experiences that exceed expectations!