Join NTT DATA Services, a Global Leader in Business and IT Services
NTT DATA Services is a renowned global business and IT services provider that specializes in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. As part of the NTT family of companies, we are proud to be a partner to 85% of the Fortune 100. Our commitment to innovation, inclusivity, and customer satisfaction has made us a leader in the industry.
About the Role: BPO Customer Care Voice Associate
We are currently seeking an experienced and skilled BPO Customer Care Voice Associate to join our team in New Orleans, Louisiana. As a Customer Care Voice Associate, you will be the primary point of contact for our clients, providing exceptional customer service and support through various channels, including phone, email, and written communication.
Key Responsibilities:
- Respond to customer inquiries regarding insurance coverage, claims, and other healthcare-related issues in a timely and professional manner.
- Evaluate and resolve customer complaints and issues, ensuring compliance with all laws and regulations, including HIPAA guidelines.
- Provide accurate and helpful information to customers through thorough knowledge of our client's products, policies, and procedures.
- Capture and document customer feedback to improve our services and overall customer experience.
- Interact with other teams, including Claims Services, Provider Services, and Medical Management, to resolve customer inquiries and issues.
- Handle calls regarding claim status, appeal status, eligibility, and benefits, as well as referral and authorizations.
- Maintain high-quality performance standards, as measured by the monitoring of recorded calls, productivity, accuracy, attendance, and punctuality.
Essential Qualifications:
- 1-3 years of experience in customer service within a medical office or hospital setting.
- At least 1 year of experience using a computer with Windows PC applications, including keyboard navigation and software tool proficiency.
- Ability to communicate effectively (oral and written) to exchange information with our clients.
- High-speed, reliable internet connection (40 MBPS min.) with a hardwired connection due to HIPAA requirements.
- A quiet, interruption-free workspace, which will be assessed during the interview process.
- Schedule availability: Monday-Friday, 7:00 a.m. to 4:00 p.m. CST (shift timings may be adjusted according to client requirements).
Preferred Qualifications:
- Previous experience working from home or in a remote setting.
- Familiarity with healthcare industry terminology and concepts.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Skills and Competencies:
- Customer service and support expertise.
- Strong communication and interpersonal skills.
- Analytical and problem-solving skills.
- Proficiency in Windows PC applications and software tools.
- Ability to work in a fast-paced, dynamic environment.
- Commitment to maintaining confidentiality and adhering to HIPAA guidelines.
Career Growth Opportunities and Learning Benefits
At NTT DATA Services, we are committed to the growth and development of our employees. As a Customer Care Voice Associate, you will have opportunities to:
- Develop your skills and expertise in customer service and healthcare.
- Gain experience working with various healthcare-related products and services.
- Advance your career through training and development programs.
- Work with a diverse team of professionals and experts in the industry.
Work Environment and Company Culture
NTT DATA Services is an equal opportunity employer that values diversity and inclusivity. Our company culture is built on the principles of:
- Innovation and creativity.
- Customer satisfaction and support.
- Collaboration and teamwork.
- Continuous learning and development.
- Diversity and inclusivity.
As a remote worker, you will be part of a global team that is passionate about delivering exceptional customer service and support. We offer a flexible work environment that allows you to work from home, with the opportunity to collaborate with colleagues and experts across the globe.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including benefits and perks that support your overall well-being and career growth. Our benefits include:
- Comprehensive health insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Opportunities for career advancement and professional development.
- A dynamic and supportive work environment.
Join Our Team!
If you are a motivated and experienced customer care professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Care Voice Associate at NTT DATA Services, you will be part of a global team that is passionate about delivering exceptional customer service and support.
To learn more about this role and our company, please don't hesitate to contact us at [email protected]. We look forward to hearing from you!
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
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