Join Wells Fargo's Remote Team as a Fraud & Claims Operations Associate Manager in Online Fraud Detection
Are you a seasoned professional with a passion for fraud detection and prevention? Do you have a strong background in financial services and a talent for leadership? Wells Fargo is seeking a Fraud & Claims Operations Associate Manager in Online Fraud Detection to join our Consumer & Small Business Banking Operations team. As a key member of our team, you will play a critical role in driving success and shaping the future of our organization.
About Wells Fargo and the Role
Wells Fargo is a leading financial services company with a rich history and a commitment to diversity, equity, and inclusion. Our company culture values innovation, teamwork, and customer satisfaction. As a Fraud & Claims Operations Associate Manager, you will be responsible for supervising a team of specialists within a fraud and claims program, identifying opportunities for process improvement, and collaborating with customers, vendors, and other functional areas to resolve escalated issues.
Key Responsibilities
- Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of online fraud alerts through inbound customer calls.
- Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service.
- Make supervisory decisions and resolve issues related to work distribution under the direction of fraud and claims management.
- Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations.
- Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues.
- Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience.
- Manage allocation of people and financial resources for direct team within Fraud and Claims Operations.
- Mentor and guide talent development of direct reports and assist in hiring talent.
Essential Qualifications
To be successful in this role, you will need:
- 2 years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 1 year of Leadership experience.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Inbound call center experience.
- Online fraud detection experience.
- Fraud management experience.
- Working knowledge of case management systems such as PREVENT.
- Ability to supervise by distributing work and providing work direction.
- Leadership experience including coaching, training, and mentoring.
- Ability to provide leadership to a virtual or remote team.
- Ability to interact with all levels of an organization.
- Ability to negotiate, influence, and collaborate to build successful relationships.
- Excellent verbal, written, and interpersonal communication skills.
- Strong analytical skills with high attention to detail and accuracy.
- Strong organizational, multi-tasking, and prioritizing skills.
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.
What We Offer
As a Fraud & Claims Operations Associate Manager at Wells Fargo, you will have the opportunity to:
- Develop your skills and expertise in a dynamic and supportive environment.
- Work with a talented team of professionals who share your passion for fraud detection and prevention.
- Enjoy a competitive salary and benefits package.
- Take advantage of opportunities for career growth and advancement.
- Work in a remote environment with flexible scheduling (Tuesday through Saturday, 10:00AM - 7:00PM Arizona time).
Work Environment and Company Culture
Wells Fargo is committed to creating a diverse and inclusive work environment that values the unique perspectives and contributions of all employees. Our company culture is built on a foundation of integrity, teamwork, and customer satisfaction. As a remote team member, you will have the opportunity to work in a flexible and dynamic environment that supports your work-life balance.
Compensation and Benefits
Wells Fargo offers a competitive compensation and benefits package that includes:
- A competitive salary.
- A comprehensive benefits package.
- Opportunities for career growth and advancement.
- A dynamic and supportive work environment.
Why Join Wells Fargo?
At Wells Fargo, we are committed to building a diverse and inclusive workplace that values the unique perspectives and contributions of all employees. We believe in creating a culture that supports the growth and development of our employees, and we are passionate about making a positive impact in the communities we serve. If you are a motivated and talented professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.
How to Apply
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Please submit your application by February 22, 2024. Note that this posting may be removed early due to volume of applications.
We Value Diversity
At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.
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