Experienced Customer Experience and Operations Assistant – Remote Opportunity for a Dynamic and Growth-Oriented Professional

Introduction to blithequark

At blithequark, we pride ourselves on being a forward-thinking, innovative online contractor training company that has established a solid reputation in the industry for delivering state-of-the-art training solutions. Our commitment to adapting quickly to changes in industry training needs has allowed us to stay ahead of the curve and provide our customers with the best possible experience. As a small, growing company, we foster a remote, independent work environment that is balanced by a tight-knit team culture, ensuring that every member feels valued, supported, and connected.

Job Overview

We are seeking a highly motivated and experienced Customer Experience and Operations Assistant to join our friendly and dynamic team. As a remote worker, you will have the opportunity to enjoy the flexibility and comfort of working from home while being an integral part of our operations. Your primary focus will be on ensuring that every aspect of the customer experience is positive, from responding to phone calls and email inquiries to providing administrative support and processing reports. Additionally, you will be responsible for assisting with day-to-day operations, including light accounts receivable and payable tasks.

Key Responsibilities

• Answer all incoming calls and provide exceptional customer service to callers by answering questions about services/products and offering basic technical support
• Process orders and collect customer information over the phone, updating their online accounts as necessary
• Respond to email inquiries in a timely and professional manner
• Provide administrative support to the team, including processing Excel files and Google Sheets in accordance with specific weekly, monthly, or quarterly tasks
• Conduct outgoing calls to customers who are missing information from their profiles
• Complete updates to curriculum, including formatting and adding images/audio to slides, and review course content for grammatical/spelling errors and general room for improvement
• Perform light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks
• Be available for an occasional Saturday (approximately once a month) to help facilitate a classroom training, including taking attendance and answering questions
• Additional tasks or projects as identified by the team

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• Reliable strong internet connection
• Quiet work environment suitable for talking on the phone with customers
• Functional office setup with a working, up-to-date computer (blithequark may be able to provide a computer if needed)
• Customer service experience
• Proficiency with Excel/Google Sheets and Word/Google Docs
• Excellent writing skills
• Attention to detail and ability to multitask, with the ability to juggle multiple projects with consistent accuracy
• Reliable, organized, self-starter, and motivated
• Excellent phone and people skills, including listening, problem-solving, and conflict resolution
• Ability to prioritize projects and work independently

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Residence in Massachusetts, with availability to proctor an in-person classroom training approximately one Saturday per month
• Previous experience in a similar role, with a focus on customer service and operations
• Familiarity with online training platforms and curriculum development

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Customer Experience and Operations Assistant, you will have the opportunity to learn and develop new skills, including:

• Customer service and relations
• Operations and administration
• Curriculum development and training
• Accounts Receivable and Accounts Payable

We believe in providing our team members with the tools and resources they need to succeed, including regular training and development opportunities, feedback, and coaching.

Work Environment and Company Culture

At blithequark, we pride ourselves on our tight-knit team culture, which is built on the values of respect, trust, and open communication. As a remote worker, you will be an integral part of our team, with regular opportunities to connect with colleagues and contribute to team discussions and decisions. We believe in fostering a positive and supportive work environment, which includes:

• Flexible working hours and remote work arrangements
• Regular team meetings and social events
• Opportunities for feedback, coaching, and development
• A dynamic and growth-oriented work environment

Compensation and Benefits

We offer a competitive hourly rate of $18/hr, plus quarterly performance bonuses totaling up to $1,000.00. Additionally, you will receive:

• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Flexible working hours and remote work arrangements
• Additional pay for occasional Saturday classroom sessions, including travel expenses

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Experience and Operations Assistant at blithequark, you will be an integral part of our team, with the opportunity to make a real difference in the lives of our customers. With our commitment to growth, development, and a positive work environment, we believe that this role has the potential to be a rewarding and fulfilling career opportunity. Apply now to join our dynamic team and take the first step towards an exciting new chapter in your career.

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