Experienced Licensed Customer Service Representative for Pet Insurance and Wellness Plans – Early Shift Opportunity

Welcome to blithequark

Established in 2021, blithequark is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands, and partner brands.

About the Role

blithequark is seeking an experienced Licensed Customer Service Representative to join our team. As a Senior Customer Service Representative, you will report to the Customer Service Supervisor and be responsible for providing excellent customer service support to policyholders, third-party referral sources, and veterinary clinics. You will support new and existing policyholders by explaining services, the claims process, and making policy changes as needed.

Key Responsibilities

• Respond promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
• Build rapport with policyholders by using customer service skills to listen, understand, and respond to requests and inquiries.
• Work to retain policyholders who inquire about canceling by making recommendations for policy changes or coverage enhancements.
• Help policyholders understand their policy coverage, claims processing, and reimbursement process.
• Demonstrate the ability to work in a metric environment and meet performance expectations.
• Maintain an understanding of federal and state regulations to ensure compliance.
• Utilize multiple technical systems effectively and efficiently.
• Perform other duties and/or special projects as assigned.

Essential Qualifications

• 2+ years of experience in insurance claims processing or customer support.
• Active Property & Casualty (P&C) Producer License.
• Bandwidth/Internet requirements: Up to 50Mbps (Download) | 5Mbps (Upload).
• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to submit to a background investigation as part of the onboarding process.
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994.

Preferred Qualifications

• Prior experience working in a contact center environment.
• Strong customer service skills.
• Excellent oral and written communication skills.
• Ability to review, record, and organize written data from a variety of sources with no prescribed format.
• Training or education in medical terminology or veterinary technician support is a plus.

What We Offer

At blithequark, we offer a comprehensive range of benefits, including:

• Comprehensive full medical, dental, and vision insurance.
• Basic Life Insurance at no cost to the employee.
• Company-paid short-term and long-term disability.
• 12 weeks of 100% paid Parental Leave.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).
• Retirement savings plan.
• Personal Paid Time Off.
• Paid holidays and company-wide Wellness Day off.
• Paid time off to volunteer at nonprofit organizations.
• Pet-friendly office environment.
• Commuter Benefits.
• Group Pet Insurance.
• On-the-job training and skills development.
• Employee Assistance Program (EAP).

Work Environment and Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer service and making a positive impact on the lives of pet parents. We believe in fostering a culture of inclusivity, respect, and open communication, where everyone feels valued and empowered to contribute their best work.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer ongoing training and development opportunities, as well as a clear path for advancement within the company. Whether you're looking to specialize in a particular area or take on new challenges, we'll support you every step of the way.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Equal Opportunities

blithequark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Conclusion

Join our team at blithequark and become part of a dynamic and supportive community that is dedicated to making a positive impact on the lives of pet parents. With our comprehensive range of benefits, ongoing training and development opportunities, and clear path for advancement, we offer a rewarding and challenging career that will help you grow and succeed. Apply now to take the first step towards an exciting and fulfilling career with blithequark!

Apply Now