Introduction to blithequark
At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. As a leading provider of training, technology, and communications services, we transform the way people connect across the globe. Our diverse network of people is driven by a shared ambition to shape a better future, and we have the ability to learn and grow at the speed of technology.
About the Role
As a Customer Experience Champion II within our Customer Experience (CX) team, you will be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality in your day-to-day activities. You will be the face of blithequark, providing exceptional service, and driving business growth through innovative solutions and strategic customer interactions.
Key Responsibilities
- Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries.
- Turning every contact into a sell or save opportunity with a premium experience, so customers will want to stay loyal to blithequark.
- Embracing the Service Plus mindset by resolving customer concerns and future concerns.
- Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights.
- Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue.
- Serving as a brand ambassador and advocate for customers newly joined to blithequark, throughout every contact, and highlighting all that blithequark has to offer through our products and services.
- Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
- After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts.
Requirements
To be successful in this role, you will need to have:
- Bachelor's degree or one or more years of customer service experience.
- One or more years of sales experience.
- Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
- A strong sales acumen with a track record of meeting or exceeding revenue goals.
- Promote and provide solutions about blithequark products, including phone, home internet, and other services on each call, with the ability to meet and exceed monthly sales targets.
- Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.
- The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
- Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided.
Preferred Qualifications
Even better if you have:
- A degree.
- Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
- Experience troubleshooting hardware, software, applications, network, and device issues.
- Experience promoting and upselling products or services.
Work Environment
In this remote role, you will work from home with occasional in-person trainings and meetings. Your home office must be located within the contiguous United States, and you will need to have:
- Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you).
- A dedicated quiet and private workspace.
- The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.
Career Growth and Learning Benefits
At blithequark, we are committed to helping you grow and develop in your career. You will have access to:
- Ongoing training and development programs to enhance your skills and knowledge.
- Opportunities to work on complex and challenging projects that will help you grow professionally.
- A collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging.
Company Culture
We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Compensation and Benefits
We offer a competitive compensation package, including a salary, benefits, and perks that will help you achieve your personal and professional goals. Our benefits include:
- Comprehensive health insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Opportunities for professional growth and development.
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this opportunity. At blithequark, we are committed to helping you grow and develop in your career, and we offer a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. Don't miss out on this opportunity to join our team and make a difference in the lives of our customers.
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