Oklahoma Complete Health, a Centene company, is at the forefront of providing innovative healthcare solutions, transforming the lives of millions of Oklahomans. As a community advocate and change-maker, we are committed to delivering high-quality services that make a real difference. Our organization is built on a foundation of inclusivity, work-life balance, competitive compensation, and continuous career development. We are now seeking a dedicated and compassionate Customer Service Advocate to join our team, playing a vital role in resolving inquiries, issues, or concerns for our members and providers.
As a Customer Service Advocate I, you will be the first point of contact for our members and providers, providing timely, accurate, and personalized support via various communication channels. Your primary goal will be to resolve routine complaints and mitigate escalations, ensuring that our members and providers receive the best possible experience. This is an entry-level position, ideal for individuals who are passionate about delivering exceptional customer service, with little or no previous experience required.
To be successful in this role, you will require a High School diploma or GED, with little or no previous experience necessary. However, experience interacting and multitasking using multiple systems and programs simultaneously is preferred, as well as excellent communication and problem-solving skills. You should be comfortable working in a high-paced contact center environment, with the ability to provide customer service via phone, live chats, and emails.
At Oklahoma Complete Health, we are committed to the growth and development of our employees, providing opportunities for continuous learning and career advancement. As a Customer Service Advocate, you will have access to comprehensive training programs, designed to enhance your skills and knowledge, and prepare you for future roles within the organization. You will also have the opportunity to work with a talented team of professionals, who are passionate about delivering exceptional customer service and making a real difference in the lives of our members and providers.
Our organization is built on a foundation of inclusivity, respect, and empathy, with a strong commitment to diversity and equal opportunities. We value the unique perspectives and experiences that our employees bring to the workplace, and we are dedicated to creating a positive and supportive work environment that fosters collaboration, creativity, and innovation. As a Customer Service Advocate, you will be part of a dynamic team that is passionate about delivering exceptional customer service, and making a real difference in the lives of our members and providers.
We offer a competitive pay range of $15.68 - $22.54 per hour, depending on experience and qualifications. In addition to a comprehensive benefits package, including health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. We are committed to providing a positive and supportive work environment that recognizes and rewards the contributions of our employees.
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Advocate I, you will play a vital role in resolving inquiries, issues, or concerns for our members and providers, and will be part of a dynamic team that is dedicated to making a real difference in the lives of Oklahomans. Don't miss this opportunity to join a growing and innovative organization that values diversity, inclusivity, and exceptional customer service. Apply now to become a part of our team and start making a difference today!
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