At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Agent on our Clinical Trials Support team, you'll play a pivotal role in ensuring the success of our clients by providing top-notch support and resolving complex issues with ease. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**What Success Looks Like in This Role**
As a Customer Service Agent, you'll have the opportunity to make a real impact on our clients' lives by using your critical thinking skills to resolve issues and provide exceptional support. Your strong analytical skills and ability to meet deadlines in a team environment will be key to your success in this role. If you enjoy fact-finding, interacting with people from diverse backgrounds, and working in a dynamic environment, then join our team where you'll get to:
* Support, troubleshoot, and resolve end-user issues in our client software applications for clinical trials
* Document all call information according to QA and internal standard operating procedures
* Monitor team mailbox emails and document according to procedures
* Maintain confidentiality as appropriate at all times
* Adhere to departmental procedures for all emergencies
**You'll Be Successful in This Role If You Have**
* A college degree and at least one year of applicable experience (background investigation and drug screen required)
* Strong computer experience with Microsoft Office products and familiarity with SharePoint
* Strong troubleshooting skills
* Strong written and verbal English communication skills on a professional level
* Strong phone skills
* A strong commitment to customer service
* The ability to apply critical thinking and analytical skills appropriately to resolve daily issues
* The ability to work remotely within 50 miles of Indianapolis and travel to client sites for urgent situations
* COVID-19 vaccination restrictions are no longer required to enter facilities according to CDC recommendations for any local or state requirements
**The Hours for This Position Will Be**
SECOND OR THIRD SHIFT; possibly weekends; with availability to float and cover additional shifts as needed after training. The shift would be 5PM - 1AM OR 9PM - 5AM*** FLEX WEEKENDS would be 10AM - 6PM or 6PM - 2AM.
**Training and Onboarding**
Training will be hands-on, HYBRID 3-days on-site/ 2 days remote for approximately the first 6 months (could be shorter/longer) from 8 am - 4:30 pm EST, Monday - Friday, and then will move to the scheduled shift fully remote.
**Benefits**
At arenaflex, we're committed to supporting work-life balance and investing in your future success. Our outstanding benefits package includes:
* Unlimited paid time off
* A 401(k) match
* Comprehensive healthcare
* HSA matching
* Ongoing learning opportunities
* And more!
**Video Interview**
At arenaflex, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
**Equal Opportunity Employer**
arenaflex is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.
**Reasonable Accommodations**
If you're a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at
[email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about arenaflex's EEO commitment here.
**We Encourage You to Apply!**
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply now and take the first step towards a rewarding career with arenaflex!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that help our clients achieve their goals. We're passionate about delivering exceptional customer experiences and are committed to investing in our employees' growth and development. Join our team and be part of a dynamic and inclusive organization that values diversity, equity, and inclusion.
**Why Work at arenaflex?**
* Opportunity to work with a leading provider of innovative solutions and services
* Collaborative and inclusive work environment
* Comprehensive benefits package
* Ongoing learning and development opportunities
* Chance to make a real impact on our clients' lives
* Flexible work arrangements and remote work options
* Recognition and rewards for outstanding performance
**Join Our Team Today!**
If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! Apply now and take the first step towards a rewarding career with arenaflex!