Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a dynamic and fast-paced environment where no two days are ever the same? Look no further! arenaflex is seeking a highly skilled and motivated Customer Service Agent - English Speaker to join our vibrant remote team. As a key member of our customer support team, you will play a vital role in providing top-notch service to our customers in the USA, while contributing to arenaflex's mission to revolutionize global transportation.
**About arenaflex**
At arenaflex, we're on a mission to transform the way people move around the world. By harnessing cutting-edge technology, we're not just making daily commutes more efficient – we're also making a significant impact on reducing humanity's environmental footprint. With ambitious goals and a commitment to creating a more sustainable and efficient future for transportation worldwide, we're looking for talented individuals like you to join our dynamic team.
**The Role**
As a Customer Service Agent - English Speaker, you will be the first point of contact for our customers, providing timely and effective support through phone, email, and digital channels. Your primary responsibilities will include:
* Providing first-line support to customers, resolving their queries quickly and efficiently
* Keeping customer records up-to-date with reasons for contact, solutions provided, and any other relevant information
* Fostering positive interactions with customers, making them feel understood and supported
* Participating in training and briefings to gain expertise and understand client and contact centre requirements
* Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
* Offering feedback and insights on areas that may lead to a poor customer experience
* Embodying the values of arenaflex, ensuring they are reflected in your daily work
**What We're Looking For**
To succeed in this role, you will need:
* Fluent English (C2 level), both written and spoken
* A customer-first mindset, with a passion for helping people and solving problems
* Technical skills, including proficiency in MS Office and the ability to pick up new tools quickly
* Organizational and motivational skills, with the ability to stay focused and deliver quality service even in busy periods
* Eligibility to work in Spain
**What We Offer**
As a valued member of our team, you can expect:
* A competitive salary of 9.743€ gross per year
* A temporary contract for 6 months, with the possibility of extension
* Part-time working hours (20 hours per week), with a rotating schedule Monday to Sunday between 10 pm and 2 am, 5 days a week (rotative weekends, two weekends off per month guaranteed)
* Fully paid training that optimally prepares you for your job (1 week, Monday to Friday, 9 am to 6 pm, office-based)
* 24 holiday days per year on a full-time basis
* A hybrid working model, allowing you to balance work and personal life
* Location: Barcelona, Spain
**Additional Benefits**
As a member of our team, you'll also enjoy:
* An Employee Assistance Program, providing free, confidential, and impartial guidance and support
* The option to sign up for discounted private health insurance
* A Referral Program, with a referral bonus for successful referrals
* Access to specialized LinkedIn training courses
* Employee Benefits Club, offering a wide range of exclusive perks and rewards
* Best-in-class people engagement activities and programs
* Ongoing training and development, with opportunities to cultivate a new and exciting career in a high-growth environment
**Our Culture**
At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace that celebrates diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.
**Ready to Join the arenaflex Team?**
Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting career with arenaflex.
**Don't Miss Out!**
Join our vibrant remote team and be part of a dynamic and fast-paced environment where no two days are ever the same. Apply now and take the first step towards an exciting career with arenaflex!