Experienced Customer Service and Support Representative – Delivering Exceptional Service in a Fast-Paced Environment at blithequark

Introduction to blithequark

At blithequark, we are undergoing an exciting transformation, maximizing our potential through significant investments in people, operations, and brands. Since 2022, we have been dedicated to creating an environment where ideas and input are not just encouraged but valued. As a leading distributor of exterior building products for residential and commercial remodeling and new construction markets, we are committed to providing exceptional service to our customers. Founded in 1947, our company has established itself as a trusted partner to contractors, remodelers, builders, and architects, offering a wide range of windows, siding, metals, and other building products through our extensive network of supply centers across the United States.

Job Overview

We are seeking an experienced Customer Service and Support Representative to join our team at blithequark. As a critical member of our Supply Center, you will be responsible for delivering superior customer service, responding to customer needs in a timely and accurate manner, and developing a high level of product knowledge. Your exceptional communication skills, both written and oral, will enable you to effectively field and resolve customer issues, provide quotes, process orders, and schedule product deliveries. If you are a results-driven, self-motivated, and enthusiastic individual with a positive attitude, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Deliver exceptional customer service, responding to customer needs thoroughly and in a timely manner with accuracy and detail
• Develop and maintain a high level of product knowledge to effectively support customers
• Field and resolve customer issues and questions in a professional and courteous manner
• Perform inside sales duties as needed, utilizing consultative selling skills to establish, develop, and service new customer accounts
• Provide quotes to customers, process customer orders, and schedule product deliveries, ensuring seamless communication with customers
• Order inventory for replenishment, maintaining accurate records and ensuring efficient inventory management
• Operate in a safe manner, adhering to company safety protocols and maintaining a safe work environment
• Support the Supply Center Team in attaining overall goals and objectives, contributing to a collaborative and productive work environment
• Accurately enter orders, ensuring attention to detail and adherence to company procedures
• Follow and execute additional direction given by the Branch Manager, demonstrating flexibility and a willingness to adapt to changing priorities
• Perform other duties as necessary, demonstrating a commitment to delivering exceptional customer service and supporting the team

Essential Qualifications

• Ability to multi-task and make business decisions in a constantly changing, fast-paced environment
• Composed under pressure, with excellent time management and organizational skills
• Results-driven, self-motivated, and enthusiastic, with a positive attitude and a strong work ethic
• Effective communication skills, both written and oral, with excellent listening skills
• Ability to learn and embrace new technology, with a willingness to adapt to changing systems and processes

Preferred Qualifications

• College degree preferred, with a focus on business, marketing, or a related field
• 2+ years of experience in a retail/wholesale environment, with demonstrated success working with customers and providing exceptional service
• Microsoft Excel, Office, and Outlook experience, with proficiency in using technology to support customer service and sales activities
• General knowledge of the building industry, with a understanding of exterior building products and their applications

Work Environment and Culture

At blithequark, we are committed to creating a collaborative and inclusive work environment, where ideas are shared, and learning is encouraged. Our Supply Center is a dynamic and fast-paced environment, with a mix of office and warehouse space. As a member of our team, you will be required to wear Personal Protective Equipment (PPE) and adhere to company safety protocols. We offer a range of benefits, including medical, dental, vision, life, and disability insurance, as well as a 401(k) plan with matching contributions. Our employees also receive a minimum of eight hours of vacation time every month and 10 paid holidays throughout the calendar year.

Compensation and Benefits

We offer a competitive salary range, with opportunities for bonuses, commissions, or other forms of compensation. Our benefits package includes:

• Medical, dental, vision, life, and disability insurance
• 401(k) plan with matching contributions
• Minimum of eight hours of vacation time every month
• 10 paid holidays throughout the calendar year
• Opportunities for growth and development within the company
• A collaborative and inclusive work environment
• Training and mentoring programs

Conclusion

If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service and Support Representative, you will play a critical role in supporting our customers and contributing to the success of our Supply Center. With a range of benefits, opportunities for growth and development, and a collaborative work environment, we believe that blithequark is the ideal place to build a rewarding and challenging career. Apply now to join our team and take the first step towards an exciting and fulfilling career in customer service and support.

Apply Now