Introduction to blithequark
Imagine being part of a dynamic and growth-oriented organization that offers a world of possibilities, both at work and in your personal life. At blithequark, we are committed to helping our employees grow, develop, and thrive in their careers. As a customer-focused company, we are dedicated to providing exceptional service to our clients and creating a positive impact in the communities we serve. If you are a motivated and customer-centric individual looking for a new challenge, we invite you to join our team as a Customer Service Representative.
Job Overview
This exciting opportunity is part of the Payments and Digital Strategy team at blithequark Credit Union. As a Customer Service Representative, you will be responsible for performing daily functions related to check processing, item processing, direct bills, and fund transfers at blithequark Credit Union. Your primary goal will be to provide exceptional customer service, ensure compliance with regulatory requirements, and contribute to the overall success of our team.
Key Responsibilities
- Complete data entry and balancing functions to ensure accuracy and efficiency
- Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
- Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
- Work member cases/sports assigned and follow established procedures to resolve issues
- Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
- Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
- Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Log, report, and make necessary GL, account changes, and/or returns
- Process Stop Pays and Check Batching
- Complete daily balancing and department closing
- Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests
- Research and confirm incoming and outgoing fund transfer information
- Communicate with vendors to process fund transfers
- Understand and be familiar with outgoing and incoming fund transfer laws
- Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
- Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees
Qualifications and Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
Essential Qualifications
- High school diploma or GED
- Intermediate Excel and Word skills
Preferred Qualifications
- Previous customer/member service experience
- Previous banking or Credit Union experience
- Episys/Symitar and processing wires
Skills and Competencies
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through work experience or training and hands-on use of the software
- Ability to work extended hours in support of business needs
- Ability to exercise excellent customer service skills
- Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
- Ability to perform mathematical calculations and analyze data
- Ability to effectively prioritize work and meet deadlines under high-volume pressure
- Ability to cross-train and perform any role assigned within the department
- Ability to interact professionally with all personnel and members
- Ability to work independently and with minimal supervision
- Ability to self-motivate with strong organizational skills and attention to detail
- Ability to maintain excellent performance and attendance
Career Growth and Development
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to training and development opportunities, including:
- Comprehensive training programs to help you develop your skills and knowledge
- Opportunities for advancement and career growth within the company
- Recognition and reward programs to acknowledge your achievements and contributions
- A dynamic and supportive work environment that encourages collaboration and teamwork
Work Environment and Company Culture
At blithequark, we pride ourselves on our diverse and inclusive work environment. We believe that our employees are our greatest asset, and we strive to create a workplace that is welcoming, supportive, and respectful of all individuals. Our company culture is built on the values of:
- Customer focus: We are committed to providing exceptional service to our clients and creating a positive impact in the communities we serve
- Integrity: We operate with honesty, transparency, and ethics in all our interactions
- Respect: We value diversity and promote inclusivity, respect, and empathy in all our relationships
- Teamwork: We believe that collaboration and teamwork are essential to achieving our goals and creating a positive work environment
Compensation and Benefits
As a Customer Service Representative at blithequark, you will be eligible for a comprehensive compensation and benefits package, including:
- Competitive salary and bonus structure
- Comprehensive health, dental, and vision benefits
- 401(k) program with company match
- Paid time off and holidays
- Opportunities for career growth and advancement
- Recognition and reward programs
Conclusion
If you are a motivated and customer-centric individual looking for a new challenge, we invite you to join our team as a Customer Service Representative at blithequark. With our commitment to career growth and development, comprehensive compensation and benefits package, and dynamic work environment, we believe that we offer a unique and rewarding opportunity for professionals who are passionate about delivering exceptional customer service. Apply today to take the first step in your new career!
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