At arenaflex, we're dedicated to delivering exceptional care and services to millions of people worldwide. As a global organization, we're committed to advancing health equity and improving health outcomes for all. Our team is passionate about making a difference in the lives of our customers, and we're seeking a talented and compassionate Customer Service Representative Associate to join our remote team.
**About arenaflex**
arenaflex is a leading global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. Our team is guided by a culture of diversity, inclusion, and compassion, and we're committed to creating a healthier atmosphere for all.
**Job Summary**
As a Customer Service Representative Associate, you'll play a critical role in providing exceptional customer service to our patients, providers, and other medical staff. You'll work in a call center environment, receiving and processing inbound calls, executing outbound calls, and assisting with providing medical-related services. You'll be responsible for resolving routine to complex issues, documenting calls with 100% accuracy, and adhering to phone scripting and relaying information telephonically with 95% accuracy.
**Key Responsibilities**
* Accepts and directs all incoming calls into the computerized PBX system, answering 95% of calls in five rings or less
* Acts as a physician's answering service for arenaflex
* Documents all calls with 100% accuracy
* Connects personnel to callers as requested with 95% accuracy
* Adheres to phone scripting and relays information telephonically with 95% accuracy
* Performs critical/emergency tasks according to department policy with 100% accuracy
**Work Environment and Schedule**
This is a full-time role, 40 hours per week, working a variable schedule that can include days, evenings, nights, and weekends, including holidays to support our 24/7 business operations. You'll have the flexibility to work remotely from your home office, as long as you reside within a specific radius of arenaflex's Las Vegas, NV location. You'll be required to have a dedicated work area established that is separated from other living areas and provides information privacy.
**Training and Development**
You'll receive comprehensive training and development opportunities to help you succeed in your role. You'll participate in a 2-week onsite training program, working 8:00 am - 4:30 pm PST, Monday - Friday. You'll also have access to ongoing training and development opportunities to help you grow and advance in your career.
**Required Qualifications**
* High School Diploma/GED or equivalent work experience
* Must be 18 years of age or older
* 1+ years of customer service experience with analyzing and solving customer problems
* 6+ months of experience working in a call center environment
* Basic proficiency with Windows PC applications, including the ability to learn new and complex computer system applications
* Flexibility to work a full-time variable schedule, on a mixture of days, evenings, overnight, and weekends, including holidays to support our 24/7 business operations
**Preferred Qualifications**
* 1+ years of experience working in a healthcare environment in a call center or front desk position
* Knowledge of insurance products
**Soft Skills**
* Oral and written communication skills
* Ability to demonstrate customer service and friendly telephone etiquette
* Listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills
**Compensation and Benefits**
We offer a competitive salary, comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). The hourly range for this role is $16.00 to $23.94 per hour, based on local labor markets, education, work experience, certifications, etc.
**Diversity, Equity, and Inclusion**
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team.
**Join our team and start making a difference today!**