At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company that's been a leading distributor of shipping, industrial, and packaging materials in North America for over three decades. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best possible service and products. Our company culture is built on the values of teamwork, innovation, and customer satisfaction.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with colleagues to resolve customer issues and provide exceptional service
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced call center environment
* Basic computer skills and familiarity with software applications
**Preferred Qualifications**
* Experience in a call center or customer-facing role
* Knowledge of shipping, industrial, and packaging materials
* Familiarity with arenaflex's products and services
* Strong analytical and problem-solving skills
* Ability to work in a team environment and collaborate with colleagues
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking paths
**Work Environment**
* Our Texas Branch is located at 2600 Rental Car Drive, DFW Airport, TX 75261
* On-site position with various shifts available
* Collaborative and dynamic work environment
* Opportunities for growth and development
**Compensation**
* Pay from $24 to $28 per hour with significant growth and earning potential!
* Includes $2 Shift Differential
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding career at arenaflex.