At Connect America, we're on a mission to empower aging individuals and at-risk populations to live safely and independently in their homes. With a legacy spanning over 40 years, we've established ourselves as North America's largest independent provider of connected care. Our innovative technologies bridge the gap between healthcare providers, individuals, and their care partners, enhancing quality of life, reducing hospitalizations, and providing peace of mind for an estimated 10 million lives every year.
Connect America and our family of brands, including Lifeline, have been at the forefront of the home healthcare market for decades. Our easy-to-use solutions support health and safety, leading to earlier interventions and a better quality of life. We're proud to be recognized as one of Philly Happening's Best Places to Work and have received the Best Service Award from Today's Caregiver for our award-winning customer service team. Our commitment to excellence has also earned us a spot as a Top Ten Home Healthcare Solutions Provider in 2019 and 2020.
At Connect America, we're not just a company; we're a community that values trust, respect, and collaboration. We believe in treating our customers and team members ethically and with compassion, creating relationships that make a positive difference in the lives of those we serve. As a dedicated and compassionate team player, you'll be part of an organization that is redefining the global home healthcare market.
As a Customer Service Representative, you will be the face of Lifeline to our customer base, providing world-class customer service in a compassionate, thorough, quality, efficient, and productive manner. You'll be responsible for responding to a variety of inquiries, requests, compliments, and complaints from Lifeline's subscribers, key accounts, and internal departments, taking full ownership of each issue until it's fully resolved to the customer's satisfaction.
To succeed in this role, you'll need:
While not required, the following qualifications are a plus:
We're looking for someone who can commit to:
At Connect America, we believe in investing in our team members. Here's what you can expect:
As a remote Customer Service Representative, you'll be part of a dynamic team that values collaboration and teamwork. We're a drug-free workplace and an Equal Opportunity Employer, committed to achieving a lawful workforce through our participation in the E-Verify program.
If you're a dedicated and compassionate customer service professional looking for a role that makes a difference, we want to hear from you. At Connect America, we're not just a company; we're a community that's committed to empowering lives, one call at a time. Apply today and become part of our mission to redefine the global home healthcare market.
Connect America is an Equal Opportunity Employer and a drug-free workplace. We participate in the E-Verify program to achieve a lawful workforce.
Apply Now