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Sep 21, 2025

Experienced Customer Service Representative - Remote Opportunity in Kentucky for Chewy's Pet Pharmacy Team

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Join Chewy, America’s #1 Pet Pharmacy, as a Customer Service Representative and Make a Difference in the Lives of Pet Parents!

At Chewy, we pride ourselves on delivering an exceptional, memorable, and reliable experience for pet parents, every time! As a Customer Service Representative, you will be part of a passionate team dedicated to providing outstanding care and wellness services to our customers. If you are a customer-focused individual with excellent communication skills and a passion for making a difference, we want to hear from you!

About Chewy and Our Company Culture

Chewy is more than just a pet pharmacy; we are a community of animal lovers committed to improving the lives of pets and their parents. Our company culture is built on a foundation of belonging, where every team member feels valued for their skills and contributions. We recognize and reward our team members for their commitment and hard work, and we empower them to build, grow, and unleash their full potential. As a remote Customer Service Representative in Kentucky, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.

Why You'll Love Working at Chewy

Key Responsibilities

As a Customer Service Representative, you will be the primary point of contact for our pharmacy customers who contact Chewy for a variety of topics. Your key responsibilities will include:

Essential and Preferred Qualifications

To be successful in this role, you will need:

We prefer candidates who have experience working in a pharmacy or healthcare setting, but it's not essential. What's more important is that you have a passion for delivering exceptional customer service and a willingness to learn and grow with our team.

Skills and Competencies Required for Success

To succeed in this role, you will need to possess the following skills and competencies:

Career Growth Opportunities and Learning Benefits

At Chewy, we are committed to helping our team members grow and develop in their careers. As a Customer Service Representative, you will have opportunities to:

Work Environment and Company Culture Highlights

As a remote Customer Service Representative, you will work from home and be part of a dynamic team that is passionate about delivering exceptional customer experiences. We offer a flexible work environment that allows you to work from the comfort of your own home, while still being connected to our team and company culture.

Compensation, Perks, and Benefits

We offer competitive pay and benefits to our team members, including:

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! To apply for this role, please submit your application through our website. We can't wait to hear from you and discuss this opportunity further!

Chewy is committed to equal opportunity and values diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and perspectives. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

To learn more about Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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