Experienced Customer Service Representative - Health Care Benefits Operations - Remote Opportunity

Bring Your Heart to CVS Health: Join Our Team as a Customer Srvc Rep - HCB Ops

At CVS Health, we're driven by a singular purpose: to bring our heart to every moment of your health. As a leading healthcare company, we're committed to delivering enhanced human-centric health care that's personal, convenient, and affordable. We're seeking a highly skilled and compassionate Customer Service Representative to join our Health Care Benefits Operations team in a remote capacity. If you're passionate about making a difference in people's lives and have a strong background in customer service, we invite you to apply for this exciting opportunity.

About Us: Our Purpose and Culture

Our purpose is at the heart of everything we do. It's a guiding force that inspires us to innovate, to care for our customers, and to make a positive impact on our communities. Our Heart At Work Behaviors™ support this purpose, empowering every member of our team to play a vital role in transforming our culture and driving our success.

As a Customer Srvc Rep - HCB Ops, you'll be an integral part of our team, working in a fast-paced, dynamic environment that's focused on delivering exceptional customer experiences. You'll have the opportunity to grow and develop your skills, to make a meaningful contribution to our organization, and to enjoy a range of benefits and rewards that reflect our commitment to caring for our colleagues and our communities.

Job Summary

We're seeking an experienced Customer Service Representative to join our Health Care Benefits Operations team in a remote capacity. As a Customer Srvc Rep - HCB Ops, you'll play a critical role in ensuring the smooth operation of our Medicare contracts, appointments, and certification processes for external producers/agents. You'll work in a transaction-based environment, providing exceptional customer service, processing data, and verifying certification information.

Key Responsibilities

• Provide exceptional customer service to external producers/agents, responding to inquiries, and resolving issues in a timely and professional manner.
• Process Medicare contracts, appointments, and certification information, ensuring accuracy and efficiency.
• Verify certification information for external producers/agents, ensuring compliance with regulatory requirements.
• Data entry and processing, maintaining accurate and up-to-date records.
• Supplement the background check review and documentation process as needed.
• Work in a fast-paced, dynamic environment, prioritizing tasks, and managing multiple responsibilities.

Requirements and Qualifications

Essential Qualifications

• High School diploma, G.E.D. or equivalent experience.
• Experience in a production environment, preferably in a customer-facing role.
• Strong customer service skills, with the ability to be empathetic and compassionate.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Strong data entry and processing skills, with attention to detail and accuracy.

Preferred Qualifications

• Experience in a transaction-based environment, such as a call center or retail location.
• Bilingual or multilingual skills, with the ability to communicate effectively in multiple languages.
• Knowledge of Medicare contracts, appointments, and certification processes.
• Experience with background check review and documentation processes.

Skills and Competencies

To succeed in this role, you'll need to possess a range of skills and competencies, including:

• Excellent customer service skills, with the ability to be empathetic and compassionate.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Attention to detail and accuracy, with the ability to maintain accurate and up-to-date records.
• Strong data entry and processing skills, with the ability to work efficiently in a fast-paced environment.
• Ability to prioritize tasks, manage multiple responsibilities, and work effectively in a dynamic environment.

Career Growth Opportunities and Learning Benefits

At CVS Health, we're committed to helping our colleagues grow and develop their skills. As a Customer Srvc Rep - HCB Ops, you'll have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, designed to equip you with the skills and knowledge you need to succeed in your role.
• Ongoing training and development opportunities, focused on enhancing your customer service, communication, and technical skills.
• Career advancement opportunities, with the potential to move into leadership or specialized roles within the organization.

Work Environment and Company Culture

As a remote Customer Srvc Rep - HCB Ops, you'll work in a dynamic, fast-paced environment that's focused on delivering exceptional customer experiences. You'll be part of a team that's passionate about making a difference in people's lives, and you'll have the opportunity to work with a range of stakeholders, including external producers/agents, customers, and colleagues.

Our company culture is built on a foundation of care, compassion, and respect. We value diversity, equity, and inclusion, and we're committed to creating an environment that's inclusive and supportive for all colleagues.

Compensation, Perks, and Benefits

We offer a competitive salary package, commensurate with experience, as well as a range of benefits and rewards that reflect our commitment to caring for our colleagues and our communities. These include:

• Competitive salary, with a pay range of $17.00 - $28.46 per hour.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement savings plan, with company match.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Paid Time Off (PTO) and vacation pay.
• Paid holidays throughout the calendar year.
• Well-being programs, education assistance, and free development courses.
• CVS store discount and discount programs with participating partners.

Join Our Team: Apply Now

If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we invite you to apply for this exciting opportunity. As a Customer Srvc Rep - HCB Ops, you'll play a critical role in ensuring the smooth operation of our Medicare contracts, appointments, and certification processes, and you'll have the opportunity to grow and develop your skills in a dynamic, fast-paced environment.

Don't miss this opportunity to join our team and make a meaningful contribution to our organization. Apply now and take the first step towards a rewarding and fulfilling career with CVS Health.

Apply Now