At arenaflex, we're dedicated to providing exceptional customer service and building long-lasting relationships with our clients. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support. If you're passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of HVAC services, committed to giving back to our community and fostering a family-oriented atmosphere. Since 2015, we've been dedicated to supporting charitable organizations and donating complete HVAC systems to veterans. Our company values integrity, professionalism, and fairness in serving our customers, ensuring long-term relationships built on trust.
**Key Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Tracking calling efforts and accomplishments using a call log and providing daily updates to the Manager/Owner
* Coordinating with the Service Dispatcher and Sales Coordinator to review appointment availability
* Assisting the service department in scheduling residential maintenance agreement customers
* Informing customers about the Accessory of the Month when scheduling residential service appointments
* Making outbound calls to commercial customers to schedule appointments for the Commercial Service Agreement Salesperson
* Following up on recommended work noted by service technicians on work orders
* Conducting Quality Assurance checks by calling customers within 24 hours of a service call or completed installation
* Assisting with direct mail and follow-up calling campaigns
* Supporting coordination of home shows, parades, and other community events and sponsorships while maintaining visibility for the company
* Managing the customer CRM software and database
* Responding to customer inquiries from website and online marketing
* Mailing out '5 per day' Service Manager Letters, updating tracking logs, and calling customers to book appointments
* Sending customers a link to the Google review page and requesting feedback
* Providing accurate appointment details to the service and sales teams
* Qualifying leads by using probing questions to assess customer needs and interest level
* Assisting with neighborhood marketing efforts, including door hangers, direct mail, retention marketing, comfort club sales, and appointment scheduling
* Generating reports as needed to track appointments and lead information
* Performing other duties as assigned
**Qualifications**
To succeed in this role, you'll need:
* Experience in a customer service role or similar position in HVAC, home services, or a related industry
* Strong communication and organizational skills
* Ability to multi-task and manage a fast-paced workload
* Proficiency in using customer management software and scheduling tools
* Self-motivated with a positive attitude and willingness to learn
* Strong problem-solving skills and ability to think critically
**Benefits – Why Work With Us?**
At arenaflex, we offer a comprehensive benefits package, including:
* Competitive Pay & Bonuses – $17-$20+ per hour, plus performance-based incentives
* Weekly Pay Cycle – Reliable and consistent pay
* 401(k) Retirement Plan with Employer Matching
* Health & Wellness Perks – Medical, Dental, & Vision Insurance
* Paid Time Off (PTO) – Vacation, Holidays, Sick Days, and Paid Parental Leave
* Career Development Opportunities – Paid training, certifications, and mentor programs
* Tech Package – Company smartphone or tablet provided
* Company Events – Team BBQs, holiday parties, fishing trips,
* Uniforms & Safety Gear Provided
**Schedule**
As a full-time Customer Service Representative, you'll work Monday through Friday, with potential weekend opportunities to attend events.
**Work Location**
Our office is located in Panama City Beach, FL, and we're proud to be a part of this vibrant community.
**Equal Employment Opportunity**
At arenaflex, we believe in fostering a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on race, gender, age, disability, or any other protected status.
**Join Our Team**
If you're passionate about delivering exceptional customer service and building long-lasting relationships, we want to hear from you. Apply today and become a valued part of a company that supports its employees and community.