At arenaflex, we are committed to providing exceptional customer service and support to our clients and customers. As a key member of our team, the Customer Service Representative will play a vital role in ensuring that our customers receive the highest level of service and support. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of staffing and recruiting services in Texas and Maryland, with over 25 years of experience in helping job seekers find the right jobs for them. Our team works closely with clients to understand their needs and provide tailored solutions to meet their requirements. With arenaflex, you can gain access to top employers and choose from a range of temporary, temporary-to-hire, and direct-hire jobs. Whether you are looking for immediate income or a long-term career strategy, our experts are here to assist.
**Job Summary**
We are seeking an experienced Customer Service Representative to join our team in Houston, TX. As a Customer Service Representative, you will be responsible for managing orders, communicating with customers, and providing exceptional service and support. This is an exciting opportunity to work in a fast-paced and dynamic environment, where you will have the chance to develop your skills and knowledge in customer service, logistics, and transportation.
**Responsibilities**
As a Customer Service Representative, you will be responsible for the following key responsibilities:
* Managing orders for a customer base primarily consisting of those with multiple and small dock shipments (LTL), full truck loads (FTL), and small package shipments (Fed-Ex Ground, UPS, etc.)
* Managing small parcel shipments (<50 lbs), domestic and international; orders and samples; hazardous and nonhazardous
* Creating Bills of Lading (BOLs)
* Communicating with customers via email, phone, fax, etc.
* Communicating with carriers and drivers as needed
* Communicating with Production personnel and Management
* Label printing for orders and shipments
* Data entry required
* Creating and editing various documents in Word
* Creating and editing spreadsheets in Excel
**Qualifications**
To be successful in this role, you will need to possess the following qualifications:
* Bilingual is a plus (English/Spanish)
* Organized and detailed
* Competent in Word and Excel
* DOT Hazardous Materials certified (training will be provided)
* Multi-modal (IATA) certified (training will be provided)
* CVI registered (training will be provided)
**Skills and Competencies**
To succeed in this role, you will need to possess the following skills and competencies:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced and dynamic environment
* Strong organizational and time management skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Ability to adapt to changing priorities and deadlines
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative, you will have the chance to develop your skills and knowledge in customer service, logistics, and transportation. We offer a range of training programs and development opportunities to help you achieve your career goals.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment, where you will have the chance to work with a talented and dedicated team. Our company culture is built on a foundation of teamwork, innovation, and customer service. We are committed to providing a safe and inclusive work environment, where you will feel valued and supported.
**Compensation, Perks, and Benefits**
As a Customer Service Representative, you will receive a competitive salary of $14 per hour. You will also be eligible for a range of benefits, including:
* Health insurance
* Retirement plan
* Paid time off
* Holidays
* Training and development opportunities
**How to Apply**
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background or experience.