**Job Summary:**
Join arenaflex, a leading organization in the retirement system, as an Experienced Customer Service Representative Trainee. As a front-line representative, you will play a vital role in assisting retirees, members, beneficiaries, and participating employers with various questions, inquiries, and requests for information related to post-retirement pension and benefit information. This is an exciting opportunity to develop your skills in customer service, communication, and problem-solving while working in a dynamic and rewarding environment.
**About arenaflex:**
arenaflex is a renowned organization in the retirement system, dedicated to providing exceptional service to its members and stakeholders. With a strong commitment to innovation and excellence, we strive to create a positive impact on the lives of our customers. As a member of our team, you will be part of a diverse and inclusive community that values collaboration, creativity, and continuous learning.
**Job Responsibilities:**
As an Experienced Customer Service Representative Trainee, you will be responsible for:
* Responding to customer inquiries and resolving issues via phone, email, and written correspondence
* Providing accurate and timely information about post-retirement pension and benefit products and services
* Maintaining a high level of customer satisfaction through effective communication and problem-solving skills
* Collaborating with colleagues to achieve team goals and objectives
* Participating in ongoing training and development programs to enhance skills and knowledge
* Adhering to arenaflex's policies, procedures, and standards of excellence
**Requirements:**
To be successful in this role, you will need:
* A High School Diploma or GED equivalent
* Two (2) years of relevant experience in a high-volume customer service position
* Excellent customer service skills, communication skills, and strong attention to detail
* Ability to effectively communicate (verbally and in writing) in a clear, confident manner using proper grammar
* Strong organizational skills to plan, prioritize, multi-task, and independently execute projects/tasks within specific deadlines
* Ability to maintain courteous and effective relations with staff, elected officials, and VRS members, retirees, employers
* Strong working knowledge of computers and proficiency in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.)
**Preferred Qualifications:**
* College degree
* Prior pension, benefit plan, HR, or counseling experience
* Ability to interpret and apply knowledge of VRS Plan benefit products and services related to caller inquiries
* Ability to counsel retirees on plan information and financial planning terminology
* Proficiency in reading, writing, and math
* Proficiency in using a PC and office productivity software
* Professional verbal and written communication skills
* Ability to perform basic calculations and financial interpretations
* Experience interacting with diverse customer populations using a variety of communication mediums
**Training and Development:**
As a new hire, you will participate in a comprehensive virtual training program using Microsoft Teams. Training will be facilitated Monday through Friday from 8:30 am – 4:30 pm, and you are expected to attend daily to successfully graduate from training.
**Work Environment and Culture:**
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a remote employee, you will have the flexibility to work from home and enjoy a healthy work-life balance. Our team is passionate about delivering exceptional service and making a difference in the lives of our customers.
**Compensation and Benefits:**
arenaflex offers a competitive compensation package, including:
* Hourly rate: $21.02
* Flexible work hours: 29 hours a week, Monday through Friday, 8:30 am – 5:00 pm
* Comprehensive training and development programs
* Opportunities for career growth and advancement
* A supportive and inclusive work environment
**How to Apply:**
To apply for this exciting opportunity, please submit your application and resume through our website. arenaflex is an equal opportunity employer and encourages individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. Service-Connected Veterans are also encouraged to apply.
**Contact Information:**
If you have any questions or concerns, please do not hesitate to contact our Human Resources team at
[email protected].
**Equal Opportunity Employer:**
arenaflex is committed to recruiting, supporting, and maintaining a competent and diverse workforce. We are an equal opportunity employer and welcome applications from diverse candidates.