At arenaflex, we're revolutionizing the way people interact with technology. Our innovative Conversational AI platform is transforming the user experience for our members, providing them with answers to their health insurance questions through the channel of their choice. We're seeking an experienced Full Stack Conversational AI Chatbot Developer to join our team and drive the overall user experience for our Conversational AI platform.
**About arenaflex**
arenaflex is a leading organization in the healthcare industry, dedicated to delivering innovative solutions that improve the lives of our members. Our Data, Digital, Analytics, Technology (DDAT) organization is at the forefront of this mission, leveraging cutting-edge technologies to create seamless and intuitive experiences for our users. As a Full Stack Conversational AI Chatbot Developer, you'll be part of a dynamic team that's passionate about pushing the boundaries of what's possible in Conversational AI.
**Responsibilities**
As a Full Stack Conversational AI Chatbot Developer, you'll be responsible for designing and developing AI conversations that deliver a superior user experience. Your key responsibilities will include:
* Designing and developing AI conversations with responses coming from outside APIs via cloud function or integration with other systems
* Applying clean coding skills and best practices to ensure high-quality code
* Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents
* Collaborating with teams and other developers to design, develop, test, deploy, and maintain a chatbot
* Troubleshooting bots, debugging, and deploying chatbots on various channels (voice/chat)
* Leveraging AI, NLP Technologies, and cognitive machine learning to develop chatbot applications
* Integrating chatbot solutions with multiple platforms
* Enhancing user effectiveness of the conversational agents with the help of advanced technologies
* Continuously developing knowledge of emerging technologies and analytics techniques and supporting the pursuit of business development opportunities
* Tuning and enhancing Speech to Text models
**Required Qualifications**
To be successful in this role, you'll need to possess the following qualifications:
* 5+ years of software delivery experience
* 3+ years of Chatbot development experience with IBM Watson Assistant, or any other similar chatbot conversational AI tool (e.g., Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)
* 3+ years of training and improving intent recognition by curating the appropriate training data sets
* 3+ years of applying Conversational AI best practices (e.g., NLP and training data best practices)
* 1+ year of experience in CICD, Git, unit-testing, and source code management
* 1+ year of knowledge of cloud development and deployment principles
* 1+ year of working in an Agile environment, with knowledge in DevOps approaches, end-to-end software development processes, and business requirements
**Preferred Qualifications**
While not required, the following qualifications would be beneficial for this role:
* Backend (server-side) development experience either in Java, node.js
* Multi-language background and experience working with programming languages such as Python, Java, Javascript/Typescript
* Experience with IBM Voice gateway and/or IBM Discovery
* Knowledge of automated speech recognition, including SSML tagging for TTS
**Work Environment and Company Culture**
As a Full Stack Conversational AI Chatbot Developer at arenaflex, you'll be part of a dynamic and collaborative team that's passionate about innovation and excellence. Our work environment is designed to foster creativity, productivity, and work-life balance. You'll have access to cutting-edge technologies, ongoing training and development opportunities, and a comprehensive benefits package.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A base salary range of $120,000 - $180,000 per year
* Bonus structure based on individual and team performance
* Comprehensive health insurance, including medical, dental, and vision coverage
* 401(k) retirement plan with company match
* Paid time off, including vacation, sick leave, and holidays
* Professional development opportunities, including training, conferences, and certifications
* Access to cutting-edge technologies and tools
* Collaborative and dynamic work environment
**How to Apply**
If you're passionate about Conversational AI and want to join a team that's pushing the boundaries of innovation, apply now! Please submit your resume, cover letter, and portfolio to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Contact Information**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you!