Are you ready to embark on a journey of growth, learning, and self-discovery? Do you want to be part of a dynamic team that values diversity, inclusion, and innovation? Look no further than Blithequark, where we're passionate about delivering exceptional customer experiences and creating a workplace that's as unique as you are.
As a Customer Service Representative at Blithequark, you'll be the face of our brand, interacting with customers in a polite, professional, and friendly manner. You'll be the go-to person for resolving issues, answering questions, and providing solutions that exceed our customers' expectations. If you're a people person with a passion for delivering top-notch customer service, we want to hear from you!
**Why You'll Love This Job**
As a Customer Service Representative at Blithequark, you'll have the opportunity to:
* Work from home and enjoy a flexible schedule that suits your lifestyle
* Develop your skills and knowledge in a fast-paced and dynamic environment
* Collaborate with a talented team of professionals who share your passion for customer service
* Make a real difference in people's lives by providing solutions that exceed their expectations
* Enjoy a comprehensive benefits package that includes medical, dental, vision, and prescription coverage
* Participate in our employee assistance program, pet insurance, and discounts on hotels, cars, and travel
**Key Responsibilities**
As a Customer Service Representative at Blithequark, your primary responsibilities will include:
* Handling customer inquiries and resolving issues in a timely and professional manner
* Issuing, reissuing, and refunding traveler tickets
* Booking, ticketing, and confirming flight reservations
* Rebooking travelers on oversold flights and during irregular operations
* Performing traveler check-in and boarding tasks, including correcting oversold seat assignments and issuing updates
* Issuing vouchers or coordinating with vendors for traveler hotel accommodations, meals, and transportation
* Coordinating refueling and reviving
* Performing traveler loading, including ticket lift or ticket lift/confirmation
* Operating door readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and departure line management
* Operating jetways/bridges for boarding and deplaning travelers
* Making boarding and flight door announcements
* Conveying domestic/international flight records
* Performing traveler service flight close-out procedures
* Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintaining the schedule of flight loading process
* Performing customer service hands-on training
* Processing and completing visa-related exchanges at stands in the ticket counter area and activation stations
* Assisting travelers with self-service kiosk registration and booth items handling at ticket counters
* Managing lines at ticket counter stands and ticket counters
* Clearing/confirming international reports at booths in the ticket counter area and activation stations
* Accepting and initiating travelers' self-labeled bags at activation stations
* Assisting clients requiring special assistance or in-station help, including boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Having standard and predictable attendance on location, including fulfilling any required overtime needs
* Answering and assisting during security and emergency situations
* Providing connecting travelers with gate information
* Providing quality customer service in a professional manner and according to Blithequark's standards
**What You'll Need for Success**
To be successful in this role, you'll need:
* A bachelor's degree and prior professional training
* Bilingual language skills in certain areas
* A valid driver's license as required by local authorities
* To satisfy FAA criminal history verifications to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* To have the ability to obtain proper airport power or US Customs security identifications, if relevant
* To complete a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organization and security requirements
* To be eligible to work in the U.S.
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Completion of a relevant training program or certification
* Working knowledge of Sabre or other Traveler Service Systems
* Prior face-to-face customer service experience
* Working in a high-speed environment
**What You'll Get**
As a valued member of the Blithequark team, you'll enjoy:
* Medical, dental, vision, and prescription coverage from day one
* Virtual doctor visits, flexible spending accounts, and more
* Access to our employee assistance program, pet insurance, and discounts on hotels, cars, and travel
* Opportunities for career growth and development in a dynamic and innovative environment
* A comprehensive 401(k) program with employer contributions
* A supportive and inclusive work environment that values diversity and inclusion
**Join the Blithequark Family**
At Blithequark, we're passionate about creating a workplace that's as unique as you are. We believe in the power of diversity, inclusion, and innovation to drive growth, learning, and self-discovery. If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you!
Apply now and join the Blithequark family today!
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