At arenaflex, we're dedicated to creating comfort through indoor heating and air conditioning. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to exceptional customer service and expertise has earned us a reputation as a trusted partner in the community.
We're seeking an experienced Customer Service Representative/Dispatcher to join our team in Gainesville, VA. As a key member of our dispatch team, you'll play a vital role in ensuring seamless communication between our customers, technicians, and support staff. If you're passionate about delivering exceptional customer experiences, have a knack for multitasking, and thrive in a fast-paced environment, we encourage you to apply.
**Job Role:**
As a Customer Service Representative/Dispatcher at arenaflex, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:
* Maintaining our customer database, ensuring accurate and up-to-date information
* Making daily outbound phone calls to customers and technicians to confirm appointments and provide updates
* Routing technicians based on location, ensuring timely and efficient service delivery
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with other departments to resolve customer issues and concerns
This is a full-time position with regular working hours of 8AM-5PM, including a one-hour lunch break. You'll have the opportunity to work in a dynamic and supportive environment, with a focus on continuous learning and growth.
**Qualifications:**
To succeed in this role, you'll need:
* Previous call center experience, with a minimum of 1 year in a similar position
* The ability to type 70 wpm with high accuracy
* Excellent communication and interpersonal skills, with the ability to handle high call volumes and work independently
* Familiarity with main cities and locations in Northern Virginia
* The ability to accurately document information into our customer database (Service Titan)
* A strong customer service mindset, with a focus on delivering exceptional experiences
**Benefits and Culture:**
At arenaflex, we're committed to providing a comprehensive benefits package and a positive work environment that supports your growth and well-being. Some of the benefits you can expect include:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with company match
* 7 paid holidays per year
* Paid vacation and personal days
* Continued education and training opportunities, including periodic classes and workshops
* A dynamic and supportive team environment, with opportunities for growth and advancement
**Skills and Competencies:**
To excel in this role, you'll need:
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
* Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
* High levels of accuracy and attention to detail, with the ability to maintain accurate records and databases
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Strong organizational and time management skills, with the ability to prioritize tasks and manage your time effectively
**Career Growth Opportunities:**
At arenaflex, we're committed to helping you grow and develop your skills and career. As a Customer Service Representative/Dispatcher, you'll have opportunities to:
* Develop your customer service and communication skills, with a focus on delivering exceptional experiences
* Learn about our products and services, with a focus on becoming a subject matter expert
* Collaborate with other departments to resolve customer issues and concerns
* Participate in training and development programs, including periodic classes and workshops
* Take on additional responsibilities and challenges, with opportunities for growth and advancement
**Work Environment and Company Culture:**
At arenaflex, we're proud of our dynamic and supportive work environment, which is built on a foundation of:
* Respect and empathy for our customers and colleagues
* A commitment to exceptional customer service and expertise
* A focus on continuous learning and growth
* A positive and inclusive team culture, with opportunities for collaboration and development
**Compensation and Perks:**
We offer a competitive salary and benefits package, including:
* A comprehensive benefits package, including medical, dental, vision, STD, LTD, and life insurance
* A 401(k) retirement plan with company match
* Paid holidays, vacation, and personal days
* Opportunities for career growth and advancement
* A dynamic and supportive work environment, with a focus on continuous learning and growth
If you're passionate about delivering exceptional customer experiences and have a knack for multitasking, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help us create comfort through indoor heating and air conditioning.
**How to Apply:**
To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!