At arenaflex, we're a family-owned, third-generation industrial supply company that has been a trusted partner to our clients for over 45 years. Our commitment to exceptional customer service and innovative solutions has enabled us to grow and thrive in a rapidly evolving industry. We're now seeking an exceptional Customer Service & Sales Representative to join our team and help us continue to deliver outstanding results for our customers.
**About arenaflex**
arenaflex is a leading industrial supply company that specializes in providing a wide range of products and services to our clients. From filtration and compressed air equipment to industrial supplies and more, we offer a comprehensive solution to meet the needs of our customers. Our team is dedicated to providing exceptional customer service, and we're committed to building long-term relationships with our clients.
**Job Description**
As a Customer Service & Sales Representative at arenaflex, you will play a critical role in ensuring customer satisfaction and maintaining a positive relationship with our clients. You will be responsible for managing and assigning emails, processing invoices from suppliers, delivering customer invoices, receiving payments from customers, and running credit card transactions. You will also be responsible for managing high-volume phone calls from customers and vendors, providing verbal and email quotes to customers, communicating with vendors to confirm price and availability, and processing orders with vendors and confirming order acknowledgments.
**Key Responsibilities**
* Manage and assign emails in a timely and efficient manner
* Process invoices from suppliers and deliver customer invoices
* Receive payments from customers and run credit card transactions
* Enter tracking numbers into ERP and eCommerce websites
* Manage high-volume phone calls from customers and vendors
* Provide verbal and email quotes to customers
* Communicate with vendors to confirm price and availability
* Process orders with vendors and confirm order acknowledgments
* Keep track of backorders and follow up with vendors and customers with ship dates
* Prepare and reconcile monthly payments to vendors
* Keep track of past-due invoices
**Essential Qualifications**
* 3+ years of experience in e-commerce, customer service, and sales
* Excellent verbal, written, and typing skills
* Highly detail-oriented and organized with a strong work ethic
* Friendly and patient demeanor in a fast-paced environment
* Proficient in Microsoft Office and eCommerce software
* Experience with industrial equipment, supplies, filtration, or compressed air equipment is a bonus
* Ability to maintain confidential financial documentation
* Require minimal supervision to complete work and meet deadlines
**Preferred Qualifications**
* Experience working in a similar role at an industrial supply company
* Knowledge of ERP and eCommerce software
* Strong analytical and problem-solving skills
* Ability to work in a team environment and build strong relationships with colleagues and clients
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong organizational and time management skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficient in Microsoft Office and eCommerce software
* Experience with industrial equipment, supplies, filtration, or compressed air equipment is a bonus
* Ability to maintain confidential financial documentation
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* On-the-job training and mentorship
* Regular performance reviews and feedback
* Opportunities for advancement and career growth
* Access to industry-leading training and development programs
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. We're committed to creating a positive and inclusive work culture that supports the well-being and success of our employees. Our office is located in a convenient and accessible location, and we offer a range of benefits and perks to support our employees' work-life balance.
**Compensation, Perks, and Benefits**
We offer a competitive salary range of $22-$24 per hour, plus a range of benefits and perks, including:
* Health insurance
* 401(k) matching
* Paid time off
* Parental leave
* Work from home
* Equipment provided
* Annual raises and bonuses
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws.