**Join arenaflex's dynamic team and embark on a rewarding career in customer solutions, where you'll have the chance to make a real difference in people's lives.**
As a Customer Solutions Representative - Collector at arenaflex, you'll play a vital role in helping our customers navigate financial challenges and find solutions that work for them. With a strong focus on customer service, empathy, and effective communication, you'll be the face of arenaflex, ensuring that our customers feel valued, supported, and empowered to take control of their financial futures.
**About arenaflex**
arenaflex is a customer-centric, leading digital financial services company that's passionate about delivering innovative financial solutions and exceptional customer experiences. Our mission is to "Do it Right" and be a trusted financial-services provider to our consumer, commercial, and corporate customers. With a strong commitment to diversity and inclusion, we're an equal opportunity employer that welcomes talented individuals from all backgrounds to join our team.
**The Opportunity**
We're seeking an experienced Customer Solutions Representative - Collector to join our team, working remotely from one of our designated locations in Arkansas, North Carolina, Michigan, Minnesota, or Pennsylvania. As a Customer Solutions Representative - Collector, you'll be responsible for contacting Ally auto loan customers to remind them about late or missed payments, gathering information about the reasons for delinquency, and helping customers bring their accounts current by negotiating payment arrangements.
**Key Responsibilities:**
* Contact customers to determine the reason for payment delinquency and negotiate payment commitments
* Handle accounts with speed and accuracy while maintaining professionalism
* Complete phone calls to meet required performance standards and metrics
* Confirm and/or negotiate payment arrangements; research any discrepancies
* Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
* Maintain strict confidentiality
* Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
* Use computerized systems for tracking, information gathering, and/or troubleshooting
* Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or emails within established time frames
* Evaluate accounts to find win-win solutions to avoid repossession loss
* Document all accounts accurately, clearly, and concisely, noting the reason for hardship and potential repossession loss
* Respond with accurate information pertinent to the caller's questions using professionalism and integrity
* Adhere to all state and federal laws in the handling of accounts
**Essential Qualifications:**
* High School Diploma or equivalent required
* Prior experience in financial services or a similar industry preferred
* Associate degree or bachelor's degree in business or a related field may be used in lieu of experience
* Bilingual skills (Spanish) are a plus
* Excellent listening, oral, and written communication skills
* Attention to detail
* Professional phone etiquette
* Skip tracing skills preferred
* Sales and/or persuasive negotiation skills
* Microsoft Windows and internet-based applications experience required
* Basic typing/data entry skills
* Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
**Preferred Qualifications:**
* Associate degree or bachelor's degree in business or a related field
* Experience in collections, customer service, or a related field
* Certification in collections or customer service
* Proficiency in Microsoft Office, particularly Excel and Word
* Experience with computerized systems for tracking and information gathering
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and meet performance standards
* Strong attention to detail and organizational skills
* Ability to maintain confidentiality and handle sensitive information
* Strong negotiation and persuasion skills
* Ability to work independently and as part of a team
* Strong computer skills, including Microsoft Windows and internet-based applications
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to ensure your success in the role
* Opportunities for career growth and advancement within the company
* Access to ongoing training and development programs to enhance your skills and knowledge
* Collaborative and supportive work environment that encourages learning and growth
**Work Environment and Company Culture:**
* arenaflex is committed to creating a diverse and inclusive work environment that values and respects all employees
* Collaborative and supportive work environment that encourages learning and growth
* Flexible work arrangements, including remote work options
* Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and employee stock purchase plan
* Access to employee resource groups and diversity and inclusion initiatives
* Opportunities for community involvement and volunteer work
**Compensation, Perks, and Benefits:**
* Competitive base pay range: $47,840 - $52,000 USD
* Incentive compensation: Eligible to participate in a variable incentive plan
* Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and employee stock purchase plan
* Flexible work arrangements, including remote work options
* Access to employee resource groups and diversity and inclusion initiatives
* Opportunities for community involvement and volunteer work
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and making a real difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [insert contact information].