**Job Summary:**
Are you a customer-centric professional with a passion for driving revenue growth and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than arenaflex, the leading end-to-end solution for driving revenue growth. We're seeking an experienced Customer Success Manager to join our growing support team in Tampa, FL. As a key member of our team, you'll be responsible for providing exceptional customer service, identifying opportunities for growth, and driving cross-selling and upselling initiatives. If you're a motivated, team-oriented individual with a strong interest in customer success, technology, and learning about SaaS products, we want to hear from you!
**About arenaflex:**
arenaflex is a cutting-edge technology company that empowers multi-unit and service-based brands with advanced analytics and on-demand insights to efficiently open and operate better-performing sites. Our revolutionary location intelligence platform, SiteZeus Locate, has been a game-changer in the industry since our establishment in 2013. We've continued to innovate and expand our offerings with the launch of SiteZeus Market in 2022 and SiteZeus Sell and Build in 2023. Our four user-friendly products provide a comprehensive range of tools to drive franchise sales, facilitate market planning, support development, enhance marketing efforts, and streamline operations.
**Responsibilities and Duties:**
As a Customer Success Manager at arenaflex, you'll be responsible for:
* Providing exceptional customer service via in-person, phone, in-app chat, and email
* Active and timely client support of Level 1 and Level 2 helpdesk issues
* Monitoring customer progress and usage data, escalating high-risk accounts to senior team members as needed
* Taking on the role of account executive for a set of major client accounts, becoming the point of contact for support and implementation
* Aiding customers with internal projects
* Identifying opportunities for customers to expand product usage, driving cross-selling or upselling opportunities through technical touch strategies
* Virtual training of clients, including scheduling and setting the agenda
* Assisting clients in building custom platforms
* Performing user administration duties
* Creating ad-hoc reports outside of the product, including client sales prediction and performance analysis, demographic analysis, and mobile data analysis
* Aiding the Customer team with internal projects
* Onboarding of junior team members
**Qualifications:**
To be successful in this role, you'll need:
* A strong interest in customer success, technology, and learning about SaaS products
* Experience in commercial real estate or site selection is a plus
* Understanding of both business and technology
* Advanced Excel skills, including writing VBA, using formulas to clean/reformat data, combining data from multiple sheets (VLOOKUP/XLOOKUP), etc.
* Ability to analyze data, draw insights, and present to clients
* Ability to troubleshoot basic technical issues
* Familiarity with mapping products
* Typing skills, excellent written and oral communication skills
* Ability to learn quickly with minimal training
* Highly motivated with a team-oriented attitude
* Flexible and adaptable in fast-paced environments
**Benefits:**
As a valued member of our team, you'll enjoy:
* Unlimited PTO that we encourage you to use
* Flexible work hours
* 401(k); health, vision, and dental; and other traditional benefits for U.S.-based employees
* Paid parental leave
* Paid monthly community service time
* Paid company summits
**Core Values:**
At arenaflex, we live by five core values that guide our behavior and decision-making:
* Be Bold - Be fearless in reinventing our product, our company, and yourself
* Have Grit - Find a way to solve problems and overcome adversity
* Act with Urgency - Act with a high sense of urgency
* Have a Team Mentality - Put the team's needs ahead of your own
* Be a Unicorn - Be exceptional in the pursuit of your craft
**Hiring Process:**
We promise professionalism and respect for your time in every step of the process. Our hiring process includes:
* A quick assessment
* Screening with our HR specialist
* Interview with the hiring manager
* Group interview with team members
* Final interview with executive leadership
**About Us:**
arenaflex is an equal-opportunity employer that celebrates diversity, culture, and the human experience. We go above and beyond to ensure that all team members feel comfortable about who they are and the contributions they make to our mission. Our team is highly encouraged to find a balance that allows for optimal fulfillment at work and home.
**Location:**
This is a remote (work from home) position based in Tampa, FL.
**Expected Salary:**
$40,000 - $50,000 per year
**How to Apply:**
If you're a motivated, customer-centric professional with a passion for driving revenue growth and delivering exceptional customer experiences, we want to hear from you! Apply now to join our growing support team at arenaflex.