**Join arenaflex's Dynamic Team and Shape the Future of Customer Experience**
Are you a customer-centric individual with a passion for delivering exceptional support? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams? Look no further! arenaflex, a cutting-edge tech company revolutionizing the manufacturing industry, is seeking an experienced Customer Support Associate to join our remote team.
**About arenaflex**
arenaflex is a rapidly growing tech company headquartered in Chicago's River West neighborhood. We're dedicated to building a simple yet powerful platform that helps manufacturers reduce costs, increase visibility, and drive efficiency. With our recent Series A funding, we're poised for rapid growth and expansion, and we're looking for talented individuals like you to join our team.
**The Role**
As a Customer Support Associate at arenaflex, you'll play a critical role in directly supporting our customers and escalating issues as necessary. You'll work closely with our internal engineering and customer success teams to ensure seamless communication and resolution. Your responsibilities will include:
* Handling incoming customer questions and concerns via email and our Hubspot support portal
* Interfacing with internal sales and customer success teams to ensure pilots and existing customers receive top-notch support
* Collaborating with the engineering team to escalate and investigate bugs and product questions
* Utilizing Notion and other tools to manage internal processes and information
**Preferred Experience**
While we welcome applicants from various backgrounds, we're looking for individuals with:
* Strong problem-solving skills, with the ability to distill solutions from multiple sources of information
* Experience working in a customer service role
* Ability to learn new systems and tools quickly
**Why Join arenaflex?**
* As a Series A funded startup, every team member is critical to our success, meaning you'll have responsibilities that directly impact our business – immediately
* We're a cross-functional team that thrives in collaborating and supporting colleagues
* Our vision is massive, and we have the team, technology, and customer base to support that growth
* We have an incredibly talented team that's fast-paced and each member is a top performer in their field
* We believe in building a balanced life, and we support our team members in achieving their goals
* We don't view customers as "cash cows" but rather as long-term partners in our journey to making the industry succeed
**Why This Might Not Be a Fit for You**
* You don't enjoy interacting with people, as this is a customer-facing role that requires taking customer calls and triaging work with your internal team
* You're unorganized, not a strong note taker, or poor communicator
* You're easily stressed or not used to fast-paced work
* You prefer to be a siloed worker
* You're not a hands-on individual or motivated to get stuff done quickly – no task is too small or too large for this role
**Benefits**
* Unlimited PTO, with a minimum of 2 weeks – we value work-life balance and want our team members to feel supported, restored, and ready to take on the day
* Flexible location options – you can be fully remote, partially remote, or work from one of our co-working locations in Charlotte or downtown Chicago
* 401(k) plan
* Health insurance (medical, vision, and dental)
* Flexible work schedule
**Compensation**
$40k - $50k, depending on experience
If this role seems like a fit, we'd love to learn more about your experience and goals. Apply today and join our dynamic team at arenaflex!
**We Encourage You to Apply!**
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Don't hesitate to apply – we can't wait to meet you!