At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers, and we're looking for a talented and experienced Customer Support Manager to join our team. As a key member of our Customer Support team, you will play a crucial role in shaping the future of our clients' businesses by providing exceptional support and guidance.
**About arenaflex**
arenaflex is a leading provider of cloud-based solutions, helping businesses of all sizes to transform and grow their operations. Our products are designed for security, reliability, and flexibility, running the full stack from infrastructure to applications to devices and equipment. Our teams are dedicated to helping our clients – designers, small and large businesses, educational institutions, and government agencies – to unlock the full potential of our technology and connect with their customers, employees, and partners.
**Job Summary**
We're seeking an experienced Customer Support Manager to lead our Customer Support team and drive business growth through exceptional customer service. As a Customer Support Manager, you will be responsible for managing a team of customer support engineers, evaluating their readiness to meet business objectives, and developing plans to ensure they are properly prepared and equipped to deliver outstanding support.
**Key Responsibilities**
* Collaborate with the Deals and Client Designing (CE) authority to determine staffing levels, develop work orders, and lead interview groups to fill open positions.
* Evaluate the CE group's go-to-market readiness, identify gaps in CE preparation, and develop plans to ensure the group is adequately prepared and equipped to meet annualized business objectives.
* Work with the Google Cloud Outreach group leadership to identify, qualify, and target opportunities for business growth.
* Participate in key records as chief support, establish relationships across client districts, and work with the Business Record, Client Service, Product Managers, Client Arrangements, and Design teams to resolve product issues affecting pre- and post-sales customer satisfaction.
**Essential Qualifications**
* Four-year college education in Software Engineering, a related field, or equivalent practical experience.
* Four years of experience as a senior deals engineer lead in a SaaS or cloud environment, or a customer-facing role.
* Experience driving Client Design and working with design teams.
**Preferred Qualifications**
* MBA or Graduate degree in Software Engineering.
* Experience serving as a pre-sales, field design lead, or as a customer-facing field engineer.
* Knowledge of PaaS, SaaS, IaaS, public cloud, and related technical concepts.
* Ability to work across various time zones.
**Skills and Competencies**
* Strong leadership and management skills, with the ability to motivate and develop a team of customer support engineers.
* Excellent communication and interpersonal skills, with the ability to establish relationships across client districts and work with cross-functional teams.
* Strong analytical and problem-solving skills, with the ability to evaluate CE group readiness and develop plans to ensure they are properly prepared and equipped to deliver outstanding support.
* Ability to work in a fast-paced, dynamic environment, with a focus on driving business growth through exceptional customer service.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Support Manager, you will have opportunities to develop your leadership and management skills, work with cross-functional teams, and drive business growth through exceptional customer service. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development programs.
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative company, with a culture that values collaboration, creativity, and customer satisfaction. Our teams are dedicated to helping our clients achieve their goals, and we're committed to providing a supportive and inclusive work environment that encourages growth and development. As a Customer Support Manager, you will be part of a talented and experienced team, working on a range of exciting projects and initiatives.
**Compensation, Perks, and Benefits**
We offer a competitive salary, with a range of benefits and perks, including:
* Competitive salary
* Comprehensive health insurance
* Retirement savings plan
* Paid time off and holidays
* Professional development opportunities
* Flexible work arrangements
**How to Apply**
If you're a motivated and experienced customer support professional, with a passion for driving business growth through exceptional customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!