**Experienced Customer Support Representative - Remote Call Center Agent for blithequark's Health Insurance Program**

Join the blithequark Team as a Remote Customer Support Representative

blithequark is seeking highly skilled and motivated Customer Support Representatives to join our remote call center team in support of the FL Healthy Kids program, a state-funded health insurance initiative. As a Customer Service Representative, you will play a critical role in delivering exceptional service to health insurance members, providing them with accurate and helpful information about their health plans and premium details. If you have a passion for customer service, excellent communication skills, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a leading industry partner that helps clients activate ideas and solutions to take advantage of a new world of opportunity. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We are committed to driving change and innovation through our Full-Stack Technology Services, Talent Services, and real-world applications. As an equal opportunity employer, we value diversity and inclusion, and welcome applications from candidates of all backgrounds.

Job Summary

We are looking for experienced Customer Support Representatives to work remotely and handle a high volume of inbound calls from health insurance members. As a Customer Service Representative, you will be responsible for providing exceptional service, answering questions, and resolving concerns related to health plan information and premium details. This is a fantastic opportunity to join a dynamic team, work in a remote setting, and make a positive impact on the lives of health insurance members.

Key Responsibilities:

• Handle a high volume of inbound calls from health insurance members, providing accurate and helpful information about their health plans and premium details.
• Respond to member inquiries, resolve concerns, and address complaints in a professional and courteous manner.
• Utilize intermediate computer skills to access and manage customer information, ensuring accuracy and attention to detail.
• Develop and maintain strong relationships with health insurance members, providing exceptional customer service and support.
• Work collaboratively with team members to achieve performance goals and objectives.
• Adhere to company policies, procedures, and guidelines, ensuring compliance with regulatory requirements.

Requirements:

To be successful in this role, you will need:

• 1+ year of customer service experience in a face-to-face, call center, retail, fast food, or other customer-engaging environment.
• Intermediate computer skills, with strong attention to detail and customer relations skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
• Ability to work in a fast-paced environment, handling multiple calls and priorities simultaneously.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues.
• Resident of Florida, with the ability to work remotely.

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Previous experience working in a call center environment, handling inbound calls.
• Familiarity with health insurance plans, premium details, and related regulations.
• Certification in customer service, sales, or a related field.

What We Offer

At blithequark, we are committed to providing our employees with a supportive and inclusive work environment, opportunities for growth and development, and a comprehensive benefits package. As a remote Customer Support Representative, you can expect:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Comprehensive training and onboarding program.
• Flexible work arrangements, with the ability to work remotely.
• Access to cutting-edge technology and tools.
• A dynamic and supportive team environment.

Work Environment and Culture

At blithequark, we pride ourselves on our inclusive and supportive work environment. Our remote Customer Support Representatives are an integral part of our team, working collaboratively to achieve common goals. We value diversity, equity, and inclusion, and strive to create a workplace culture that is respectful, empathetic, and engaging. As a remote employee, you can expect:

• Flexible work arrangements, with the ability to work from home.
• Regular team meetings and virtual social events.
• Access to employee resource groups and networks.
• A culture that values feedback, innovation, and continuous learning.

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to join our team as a remote Customer Support Representative. We look forward to hearing from you!

Don't miss this opportunity to join the blithequark team and make a positive impact on the lives of health insurance members. Apply today! Apply Now