**Join arenaflex, a leading airline, in this exciting part-time opportunity to provide exceptional customer service to our valued clients. As a Customer Support Representative, you will be the face of arenaflex, delivering a warm and welcoming experience to our customers.**
**About arenaflex**
arenaflex is a dynamic and innovative airline that is committed to providing affordable, friendly, and reliable air travel to our customers. We are passionate about making a difference in the lives of our customers and employees alike. Our mission is to associate people to what's significant in their lives through cordial, solid, and minimal expense air travel.
**Job Summary**
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, resolving issues, and ensuring that our customers have a positive experience with arenaflex.
**Key Responsibilities**
* Provide warm and welcoming service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
* Handle customer transactions, including ticket sales, baggage handling, and freight services.
* Operate a modernized retail location framework, ensuring that all transactions are processed accurately and efficiently.
* Work in a team environment to ensure the success of our organization, collaborating with colleagues to achieve common goals.
* Resolve customer complaints and issues in a fair and timely manner, ensuring that our customers are satisfied with the outcome.
* Handle cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets.
* Calculate charges, make change, and balance daily transactions, ensuring that all financial transactions are accurate and up-to-date.
* Inspect baggage and freight, ensuring that all items are properly tagged and accounted for.
* Answer phone calls to provide information to guests, page customers, resolve issues or objections, and assist on a case-by-case basis.
* Handle exchanges necessary to load the airplane in a timely and efficient manner.
* Manage misused customers due to oversells, delayed or cancelled flights, lost, delayed, or damaged baggage.
* Resolve such issues quickly and within the rules established by the organization.
* Provide current and accurate information on fares, schedules, reservations, flight arrival/departure times, and answer general questions from customers and other guests at the airport.
* Complete forms and reports as required by the organization.
* Write anomaly and complaint reports as needed.
* Perform other work duties as directed by Representative's Chiefs.
**Information, Abilities, and Competencies**
* Ability to type and use a computer keyboard with sufficient speed to meet the needs of the job.
* Ability to understand records, follow guidelines, learn and comprehend tagging methodology, rules, and regulations.
* Ability to work with others as part of a team, meet the public, and work under stressful circumstances.
* Ability to complete the Customer Support Specialist training program with an 80% or higher average and a passing grade.
* Knowledge of hazardous situations and ability to handle crises on a case-by-case basis.
* Ability to work under close time constraints to achieve fast turnaround of airplanes.
* Ability to provide a well-groomed appearance in understanding the Ground Tasks Worker Handbook and Work Arrangement.
* Ability to perform all job duties within a limited space.
* Ability to communicate verbally by phone, in person, and on public address systems.
* Ability to communicate information and guidelines verbally or through radio equipment.
* Excellent written and oral communication skills.
**Why Join arenaflex?**
* Competitive salary of $27/hour
* Flexible part-time schedule
* Opportunity to work in a dynamic and innovative airline
* Comprehensive training program to ensure your success
* Collaborative and supportive work environment
* Opportunities for career growth and advancement
* Competitive benefits package
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.
**Your Future Starts Here**
Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now and take the first step towards a rewarding career with arenaflex.