Introduction to Making Opportunity Count (MOC)
Welcome to Making Opportunity Count (MOC), a non-profit human services agency dedicated to driving positive change and enhancing the lives of individuals and families in Fitchburg, MA. Our organization is built on a foundation of fostering community growth, providing essential services, and promoting holistic well-being. We are a dynamic team united by a shared passion for making a lasting impact in the lives of those we serve. At MOC, we believe in the importance of community, compassion, and dedication, and we are committed to creating a workplace that values diversity, equity, and inclusion.
Position Overview: Energy Services Data Entry Clerk (Typist)
As a valued member of our team, the Energy Services Data Entry Clerk (Typist) will play a crucial role in maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. This is an exciting opportunity for a detail-oriented and organized individual to join our team and contribute to the success of our programs. As a remote worker, you will have the flexibility to work from home and collaborate with our team to achieve our goals.
Key Responsibilities:
- Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.
- Monitor emails, logging documents, and communications in the Monday.com platform upon receipt.
- Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
- Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
- Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services.
- Assist with various clerical duties, such as filing, mailings, phone coverage, etc.
- Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed.
- Attend all required staff meetings, supervision, training, and contractual meetings.
- Participate in mandatory agency training and other relevant professional development activities.
- Ensure strict confidentiality is maintained in all aspects of the role.
- Perform related work as required.
Essential Qualifications and Skills:
To be successful in this role, you will need:
- An Associate degree or equivalent professional experience.
- Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes.
- Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education.
- Bilingual in Spanish is preferred, but not required.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, clients, and external partners.
- Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
- Experience with database management systems, particularly Monday.com, is an asset.
- Ability to work independently and as part of a team, with a strong commitment to teamwork and collaboration.
Preferred Qualifications and Skills:
While not required, the following qualifications and skills are preferred:
- Experience working in a non-profit or human services environment.
- Knowledge of energy services programs and policies.
- Experience with data entry and record-keeping.
- Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently.
- Ability to adapt to changing priorities and deadlines, with a strong focus on flexibility and resilience.
Career Growth Opportunities and Learning Benefits
- Mandatory agency training and professional development activities.
- Opportunities for career advancement and professional growth.
- Access to a range of online courses and training programs.
- Coaching and mentoring from experienced colleagues and supervisors.
Work Environment and Company Culture
- Respect and empathy for our clients and colleagues.
- A commitment to excellence and quality in all aspects of our work.
- A focus on teamwork and collaboration, with a strong emphasis on communication and feedback.
- A dedication to ongoing learning and professional development.
- A positive and supportive work environment that values work-life balance and employee well-being.
Compensation, Perks, and Benefits
- Competitive salary and benefits package.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off (PTO) and holiday schedule.
- Hybrid work opportunities and flexible work arrangements.
- Student loan forgiveness and tuition remission programs.
- Employer-sponsored retirement plan contributions.
- Pet insurance and employee discounts.
Conclusion
If you are a detail-oriented and organized individual with a passion for making a difference in the lives of others, we encourage you to apply for the Energy Services Data Entry Clerk (Typist) position. As a remote worker, you will have the flexibility to work from home and collaborate with our team to achieve our goals. At MOC, we are committed to supporting the growth and development of our employees, and we offer a range of training and development opportunities to help you succeed in your role. Don't miss out on this exciting opportunity to join our team and make a meaningful difference in the community. Apply now to become a part of our dynamic and collaborative team!
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