At arenaflex, we're revolutionizing the way content creation teams interact with our cutting-edge tools. As an External Support Engineer, you'll be the vital link between our content teams and the tools engineering team, ensuring seamless collaboration and efficient issue resolution. If you're passionate about bridging the gap between technical teams and creative minds, we want to hear from you.
**About arenaflex**
arenaflex is a leading innovator in the entertainment industry, pushing the boundaries of content creation and delivery. Our team of experts is dedicated to developing and maintaining the tools that power our content creation ecosystem. As an External Support Engineer, you'll be part of a dynamic team that's passionate about delivering exceptional user experiences and driving innovation.
**Key Responsibilities**
As an External Support Engineer, you'll be responsible for:
* Providing technical support to content/external teams in regard to use of content tools
* Creating reference materials and providing training to get external teams up to speed with the toolset
* Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
* Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
* Advocating for tools, workflow improvements, and suggestions from external teams
* Partnering with other engineers to develop tools and processes that improve efficiency and quality
* Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplifying reliability, accountability, and professionalism in all work-related interactions
**Skills and Abilities**
To succeed in this role, you'll need:
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organizational skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
**Education and Experience**
We're looking for candidates with:
* Computer Science or related degree, or equivalent work experience
* Experience supporting a live service or tool environment
* Unity 3D game and tool development experience
* Experience with Jira, Confluence, or other defect-tracking software
* iOS and Android mobile development experience
* 5 years experience in delivering production-level code in a professional environment
**Position Type/Expected Hours of Work**
Our core hours are 10:00 am to 6:00 pm CST, which means you should be available for meetings etc. during this time.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary Range**
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of the market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000.
**Career Growth Opportunities and Learning Benefits**
As an External Support Engineer at arenaflex, you'll have access to:
* Opportunities for career growth and professional development
* Training and mentorship programs to help you succeed in your role
* Collaborative and dynamic work environment with a team of experts
* Flexible work arrangements and remote work options
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
**Work Environment and Company Culture**
At arenaflex, we value:
* Collaboration and teamwork
* Innovation and creativity
* Customer satisfaction and user experience
* Diversity, equity, and inclusion
* Work-life balance and employee well-being
**Compensation, Perks, and Benefits**
We offer a competitive salary range, comprehensive benefits package, and a range of perks and benefits, including:
* Health insurance
* Retirement plan
* Paid time off
* Flexible work arrangements and remote work options
* Professional development opportunities
* Access to cutting-edge tools and technologies
* Collaborative and dynamic work environment
**How to Apply**
If you're passionate about bridging the gap between technical teams and creative minds, we want to hear from you. Apply now to join our team of experts at arenaflex and take the first step towards a rewarding career in External Support Engineering.
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