Join Today: Experienced Full Stack Customer Service Representative – Bank/Credit Union Contact Center
**About arenaflex**
At arenaflex, we're passionate about delivering innovative technology solutions that empower community banks and credit unions to provide exceptional user experiences to their customers and members. Our cutting-edge products are designed to streamline and enhance financial services, making it easier for people to manage their finances and achieve their goals. We're committed to fostering a culture of collaboration, innovation, and customer-centricity, and we're looking for talented individuals to join our team.
**Job Summary**
We're seeking an experienced Full Stack Customer Service Representative to join our Bank/Credit Union Contact Center team. As a key member of our team, you'll provide exceptional customer service to our financial institution clients, assisting them with a wide range of financial needs. This is a fantastic opportunity to gain hands-on experience working with various software products, develop your skills, and advance your career in a dynamic and supportive environment.
**Responsibilities**
As a Full Stack Customer Service Representative, you'll be responsible for:
* Providing assistance to our financial institution clients' customers and members, similar to an over-the-phone personal banker
* Assessing the nature of questions or issues and resolving them in a timely manner, with guidance from our financial institution clients
* Assuring system security by verifying customer/member information prior to performing any modifications or resets, according to the financial institution client's security requirements
* Communicating customer needs/expectations to the appropriate personnel and following escalation procedures to ensure complex support issues are resolved
* Performing other job duties as assigned
**Requirements**
To be successful in this role, you'll need:
* At least 1 year of customer service experience
* Schedule Adherence is monitored; you must be able to adhere to a published break and lunch schedule
* Proven ability to remain calm in stressful situations
* Comfortable navigating multiple systems while assisting customers/members
* Ability to communicate clearly and understandably
* Full-Time candidates must be able to work the following:
+ Candidates must be able to work their assigned schedule in a 363/24/7 call center. Schedules will include nights, weekends, and holidays. (Closed Thanksgiving and Christmas) and will be assigned upon job offer.
+ Based on business need, candidates will be scheduled for one Saturday/Sunday shift, and will be off one weekday, which will vary between Tuesday-Friday.
+ We also periodically offer a Weekend Warrior shift that will be 10-hour shifts for 4 consecutive days.
+ The specific shift will be confirmed if a job offer is extended. Please note there is no flexibility or changes to this shift after it is accepted. Shift will be scheduled between the hours of 9AM-12AM CT.
+ We offer a shift differential for night and weekend shifts. The shift differential is paid for each hour worked in the eligible shift and is effective upon hire.
* Candidates will need to acquire (at their own cost) internet that can support a stable and consistent connection. The following speeds are required minimums to maintain a work-from-home status (either hybrid or fully remote):
+ 20 mbps download speed (Note: If more than one individual will be using the internet at your residence during your scheduled shift, it is recommended to increase your download speed to 25 mbps to not interfere with your work connection)
+ 10 mbps upload speed
**Nice to Have**
* Customer service and multi-tasking skills
* Ability to listen to and empathize with the customer/member
* Ability to use the tools provided for first call resolution
* Self-developer, takes initiative on career path
* Experience in call center, bank, or credit union industries
**Why Join arenaflex?**
At arenaflex, we pride ourselves on our commitment to our associates' well-being and success. We offer a comprehensive benefits package, including:
* Competitive salary
* Comprehensive health insurance
* Retirement savings plan
* Paid time off
* Professional development opportunities
* Recognition and rewards for outstanding performance
**Our Culture**
We're a dynamic and supportive team that values collaboration, innovation, and customer-centricity. We're committed to fostering a culture of inclusion and diversity, where everyone feels valued and empowered to contribute their best work. Our culture is built on the principles of:
* Respect: We treat each other with respect and kindness, regardless of our differences.
* Empathy: We listen actively and try to understand each other's perspectives.
* Collaboration: We work together to achieve common goals and celebrate each other's successes.
* Innovation: We encourage creativity and experimentation, and we're not afraid to take calculated risks.
* Customer-centricity: We put our customers at the heart of everything we do, and we strive to deliver exceptional experiences that exceed their expectations.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and is committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!
**Apply Now**