Join the Leader in Customer Experience at Blithequark
At Blithequark, our vision is to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. If you're an exceptional listener who aims higher, reaches farther, and acts bold with passion, we want you to join our team!
About the Role
We're seeking a Customer Service - Healthcare Specialist to support US-based customers with their healthcare benefits questions and concerns regarding claims, deductibles, coverage, and more. This is an entry-level position that requires a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others. No background in healthcare or insurance is required, but a strong commitment to delivering exceptional customer service is essential.
Key Responsibilities
- Answer inbound calls from US customers and address questions and concerns regarding their healthcare benefits.
- Handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information.
- Work closely with patients and conduct conversations on therapy changes on targeted medications.
- Utilize knowledge of insurance, healthcare, requirements for dispensing, processing of referrals, and providing customer education and routine assessment and problem identification.
- Ensure understanding of HIPAA compliance and ensure that patients remain adherent and compliant to their specific therapies.
- Communicate effectively between levels of professionals, including engagement with doctors' offices and pharmacists.
- Ensure timely and accurate billing for unbilled claims and ensure account payment for outstanding balances while demonstrating excellent customer service to patients.
- Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors.
- Maintain supporting chronological notes that detail actions taken to resolve outstanding unbilled claims.
- Educate customers on online self-service for updates and help troubleshoot these self-services.
- Empathize and resolve concerns to simplify the customer's healthcare experience.
- Navigate through multiple computer applications with speed and accuracy.
- Adapt to learn new call types when business needs change and flex support in those areas.
Requirements
Essential Qualifications
- 18+ years old and high school diploma/GED.
- Entry-level position with a minimum of 6 months of customer service experience.
- Customer-focused personality and desire to help people.
- Professional positive attitude and courteous telephone etiquette.
- Full-time schedule availability to meet business needs (includes evenings and weekends).
- Willing to submit a drug test and background check.
Preferred Qualifications
- 6+ months of experience in a high-volume call center.
- 1+ year of "high-level" empathetic customer service experience.
Work Environment Requirements
- High-speed internet with at least 25 mbps download speed (no satellite, Wi-Fi, or cellular/wireless carrier hotspot or internet services).
- Dedicated, quiet, and secured workspace with no distractions.
- A USB wired headset with a noise-canceling microphone.
- Hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for.
What We Offer
Compensation and Benefits
- $14-$15 per hour + overtime during peak needs.
- Benefits eligible after 60 days.
- Access up to 50% of your pay immediately after your shift.
- Health insurance (medical, dental, vision) and other benefits.
- Pet insurance.
- Paid, virtual training.
Career Growth Opportunities
At Blithequark, we prioritize employee growth and development. Employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience, and current job performance. We offer opportunities for professional development and a supportive work environment that encourages learning and growth.
Why Join Blithequark?
As a leader in customer experience, Blithequark partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. We leverage world-class voice, chat, email, and social technologies to deliver exceptional results. With over 11,000 employees serving top-tier clients across multiple industry verticals, we're committed to making a positive impact in the lives of our customers and employees.
Apply Now!
If you're passionate about delivering exceptional customer service and want to join a dynamic team, apply now to become a Customer Service - Healthcare Specialist at Blithequark! We're excited to welcome you to our team and support your career growth and development.
Apply Now