Are you ready to embark on a thrilling journey where you'll not only make a difference in the lives of our customers but also grow professionally and personally? Look no further! arenaflex is seeking an experienced and customer-centric Full Stack Customer Service Representative to join our dynamic team. As a key member of our Payments and Digital Processes group, you'll play a vital role in ensuring seamless customer experiences and driving business growth.
**Job Highlights:**
* Immediate openings available
* Remote work opportunity
* Competitive salary: $20/hour
* Full-time employment
* 8-hour workday
* Locations: Dallas, USA
**Introduction:**
At arenaflex, we're passionate about creating a workplace that's as exciting as it is rewarding. Our team is dedicated to exploring new possibilities, both in and out of the office. As you join our American Airlines family, you'll have the opportunity to develop your skills, expand your knowledge, and become the best version of yourself. With a focus on adaptability, innovation, and teamwork, you'll be empowered to take on new challenges and drive success.
**Why You'll Love This Role:**
This position is an integral part of the Payments and Digital Processes group within the arenaflex Credit Association. As a Full Stack Customer Service Representative, you'll be responsible for daily tasks related to check handling, item processing, direct payments, and asset transfers at arenaflex Credit Association. Your primary focus will be on delivering exceptional customer experiences while ensuring seamless operations.
**Key Responsibilities:**
* Complete data entry and reconciliation tasks
* Coordinate return items with customers, external merchants, the Central Bank, and other institutions
* Assist other departments with fraud investigation, account requests, and related accounting record adjustments
* Work on assigned cases/exercises
* Follow and maintain procedures to ensure strict compliance with NACHA rules and guidelines and Government Banking regulations
* Process advance payments, multi-account, and part store payments, credit card payments, and other checks, such as IRA, bankruptcy, and result checks
* Audit, analyze, and support Remote Store, Mobile, ATM, and other imaged-enabled items
* Log, research, and make necessary GL, account changes, and returns
* Process Stop Pays and Check Grouping
* Complete daily reconciliation and branch closing
* Acquire information from customers for the convenient and precise handling of domestic and international asset transfer requests
* Research and check incoming and active funds transfer data
* Communicate with vendors to handle funds transfers
* Understand and be aware of active and incoming funds transfer regulations
* Store check returns, research part returned checks, process part checks, confirm customers for friendly funds transfers, and Central Bank confirming and delivering funds transfers
* Complete daily handling of work processes related to late returns, source of receipts, foreign collections, and legal charges
* The selected candidate will be responsible for ensuring the security and privacy of all records and related data necessary for their work and ensuring that their work is in compliance with all relevant regulations and guidelines, including, but not limited to, the Bank Secrecy Act.
**What You'll Need for Success:**
* Minimum Qualifications:
+ Bachelor's Degree
+ Previous Professional training
* Preferred Qualifications:
+ Past customer/part service experience
+ Past banking or Credit Association experience
+ Episys/Symitar and handling wires
* Essential Skills and Competencies:
+ Proficient in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) acquired through either work experience with the software or training and active use of the software
+ Ability to work extended hours on the side of business needs
+ Ability to practice superb customer service skills
+ Ability to act in a fast-paced environment, handle multiple tasks, and function as a necessary part of a team
+ Ability to perform numerical computations and analyze data
+ Ability to successfully focus on work and comply with time constraints under high volume pressure
+ Ability to broadly educate and perform any job assigned within the department
+ Ability to connect professionally with all colleagues and customers
+ Ability to work autonomously and with minimal supervision
+ Ability to self-spur major areas of strength for with abilities and limit with respect to tender loving care
+ Ability to focus on work and fulfill time constraints successfully
+ Ability to maintain good performance and participation
+ Should pass appropriate arenaflex and Credit Association pre-employment compliance checks
**What You'll Get:**
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health Programs: We want you to be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
* 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year.
* Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex Family:**
From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, vendors, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
**Are You Ready to Make a Difference?**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.