At arenaflex, we're on a mission to revolutionize the way we care for our furry friends and their human families. As the fastest-growing licensed pharmacy e-commerce retail business in the market today, we're seeking a highly motivated and detail-oriented Onsite Data Entry Specialist to join our amazing Veterinary Service team in Pittston, PA. If you're passionate about delivering exceptional customer service, processing prescription approvals, and working in a fast-paced environment, we want to hear from you!
**Why Join arenaflex?**
At arenaflex, we prioritize Safety, Health, and Culture in all our roles and locations. Our team members enjoy a range of benefits, including:
* Competitive starting wages up to $17.25 per hour
* Opportunity for wage increases starting after 3-months of service
* Climate-controlled environment
* Employee 20% Discount Program at arenaflex for all your pet needs
* 401k with company matching
* Referral Bonuses – $500 per referral
* Team building events and company-sponsored luncheons
* Career growth and promotion opportunities
* Insurance eligibility on the 1st of the month
* Subsidized child, adult, and pet backup care through
* Discounts on many items through the LifeMart Discount platform
**Key Responsibilities:**
As an Onsite Data Entry Specialist, you'll be responsible for:
* Engaging directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries
* Researching and problem-solving to determine appropriate solutions for the customer and clinic partners, and following up as needed to resolve issues
* Completing data entry of prescriptions into arenaflex healthcare software
* Maintaining a high level of quality through data entry and order processing of veterinary pharmacy orders
* Operating with understanding, active listening, patience, empathy, and kindness to customers and partners alike
* Operating with a willingness to learn and grow in a culture of open-mindedness and feedback
* Communicating with veterinary clinics over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document clinic note accounts
* Expecting a significant part of the workday to be spent on outbound veterinary clinic/customer phone contacts
**Essential Qualifications:**
* 1-2 years working in a customer or healthcare-focused environment
* Demonstrating excellent communication skills (written, verbal, and listening)
* Ability to multi-task (i.e., talk on the phone while navigating on the computer and taking notes)
* Operating with ownership, being a self-starter, and having a strong attention to detail
* Proficiency with Microsoft Outlook
* High school education or equivalent
* Must be able to maintain a Pharmacy Technician License from the Pennsylvania Board of Pharmacy where appropriate
* Critical thinking skills
* Demonstrated ability to multi-task and perform well in a fast-paced environment
* Ability to adapt to change in accordance with the business needs of the company
* Willing to work overtime as needed by the business unit
* Must bring proven ability to maintain confidentiality and secure sensitive information
* Must be able to pass a background check
* Show up for work! Come on time and be committed to being your best
**Preferred Qualifications:**
* Experience working in a pharmacy or healthcare environment
* Familiarity with electronic health records (EHRs) and pharmacy software
* Strong problem-solving and analytical skills
* Ability to work in a team environment and collaborate with colleagues
* Experience with customer service and conflict resolution
**Career Growth Opportunities:**
At arenaflex, we believe in investing in our team members and providing opportunities for growth and development. Our team members have the chance to grow into leadership positions, take on new challenges, and develop new skills. We're committed to helping you achieve your career goals and aspirations.
**Work Environment and Company Culture:**
Our Pittston, PA location offers a climate-controlled environment, making it an ideal place to work. Our team members enjoy a collaborative and supportive work environment, with opportunities to build relationships with colleagues and contribute to the success of the team. We prioritize diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued and respected.
**Compensation and Benefits:**
arenaflex offers a competitive compensation package, including:
* Starting wages up to $17.25 per hour
* Opportunity for wage increases starting after 3-months of service
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401k with company matching
* Referral bonuses – $500 per referral
* Team building events and company-sponsored luncheons
* Career growth and promotion opportunities
* Insurance eligibility on the 1st of the month
* Subsidized child, adult, and pet backup care through
* Discounts on many items through the LifeMart Discount platform
**How to Apply:**
If you're passionate about delivering exceptional customer service, processing prescription approvals, and working in a fast-paced environment, we want to hear from you! Apply now to join our amazing Veterinary Service team in Pittston, PA.