At arenaflex, we're pushing the boundaries of innovation and exploration, and we're looking for talented individuals to join our team as we embark on a new era of space travel and satellite internet connectivity. Our revolutionary satellite constellation, Starlink, will deliver low-latency broadband internet worldwide, and we need exceptional customer support professionals to be the face of Starlink to our customers.
As a Customer Support Associate, Bilingual Norwegian (Starlink) at arenaflex, you'll be part of a dynamic and fast-paced team that's passionate about delivering exceptional customer experiences. You'll be responsible for triaging, troubleshooting, and resolving customer issues, analyzing trends, and designing simple, effective support interventions that improve our customers' experience. If you're a problem-solver who's obsessed with customer success and is looking to join a scrappy, early-stage Support team, we want to hear from you.
**About arenaflex**
arenaflex is a pioneering company that's dedicated to making humanity a multi-planetary species. We're actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. Our team is comprised of talented individuals from diverse backgrounds who share a common passion for innovation, exploration, and customer-centricity.
**Responsibilities**
As a Customer Support Associate, Bilingual Norwegian (Starlink) at arenaflex, your responsibilities will include:
* Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within arenaflex
* Provide technical support to customers using hardware, software, and network expertise
* Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
* Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
* Create and maintain an internal knowledge base and help center collateral
**Basic Qualifications**
To be considered for this role, you'll need to meet the following basic qualifications:
* High school diploma or equivalency certificate
* 1+ years of experience in a front-line customer support role
* Fluent in English and Norwegian
**Preferred Skills and Experience**
While the basic qualifications are essential, we're looking for candidates who possess the following preferred skills and experience:
* Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it
* Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations
* Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive
* Strong attention to detail and time management skills. You take pride in your craft
* Willingness and ability to flex weekend and night shift hours as needed to support our growth
* Experience in a training, learning and development, analytics, service design, vendor management, or content management role
* Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
* Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
**Additional Requirements**
To be successful in this role, you'll need to meet the following additional requirements:
* Must be available to work scheduled shifts, including holidays
* Must be available to work overtime hours and/or weekends as needed
* This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
* After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:
+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST
+ Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST
+ Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST
**Compensation and Benefits**
As a valued member of our team, you'll receive a competitive compensation package, including:
* Pay range: Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour
* Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience
* Comprehensive medical, vision, and dental coverage
* Access to a 401(k) retirement plan
* Short and long-term disability insurance
* Life insurance
* Paid parental leave
* Various other discounts and perks
**ITAR Requirements**
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
**How to Apply**
If you're a motivated and customer-centric individual who's passionate about innovation and exploration, we want to hear from you. Please submit your application through the link below:
We can't wait to hear from you and explore the possibilities of a career at arenaflex!