At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Executive - Bangla Speaking, you'll be at the forefront of this journey, providing top-notch support to our clients across various communication channels. If you're a motivated and detail-oriented individual with a passion for delivering outstanding service, we want to hear from you.
**About arenaflex**
arenaflex is a global leader in the fintech industry, with a diverse team of over 2,100 employees from more than 100 nationalities. Our commitment to innovation, teamwork, and learning has enabled us to provide our traders with the best possible trading experience since 2008. With a strong presence in Southeast Asia, we're constantly pushing the boundaries of what's possible in the world of fintech.
**Your Role at arenaflex**
As a Customer Support Executive - Bangla Speaking, you'll be responsible for providing exceptional support to our clients across various communication channels, including live chat, phone calls, and email. You'll work closely with our team to resolve issues, process client requests, and maintain a positive company image. With the flexibility to work remotely from your home city or any other location, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.
**Key Responsibilities:**
* Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
* Escalate issues to the appropriate specialist when needed via Salesforce or Jira.
* Update clients on their request status accordingly.
* Verify documents submitted by clients within specific regions on an hourly basis.
* Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
* Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
* Achieve quarterly KPI targets set by the CS manager.
* Perform other ad hoc tasks assigned by the manager.
**What Makes You a Great Fit:**
* Good communication skills in English and Bangla language.
* Strong client-facing and communication skills.
* Troubleshooting and multitasking skills.
* Customer service orientation.
* Bachelor's degree in business administration or related field.
* Self-motivated and highly reliable.
**What We Offer Along the Way:**
* Competitive and attractive compensation.
* Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops.
* Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care.
* Generous time off, including 21 days of annual leave and paid sick leave.
* Allowance for sports club memberships or other physical exercise activities.
* Holiday flight tickets and accommodation coverage (within the yearly limit).
* Meal and transportation allowance.
* Education allowance for your children's school and kindergarten fees.
* Outstanding team-building experiences and corporate parties.
**Your Journey After Applying:**
* Interview with the Talent Acquisition team (up to 40 minutes).
* English test (up to 30 minutes).
* Written assessment (1 day).
* Interview with the trainer (15 minutes).
* Final interview (1 hour).
**Sounds Like You? Apply Now!**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to the arenaflex family.
**Note:** arenaflex occasionally amends or withdraws job postings and reserves the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy, which describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to arenaflex/arenaflex Group companies around the world. arenaflex Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with arenaflex. Anyone who demands such a fee is not an authorized arenaflex representative and you are strongly advised to refuse any such demand.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity, or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.