About Us
At American Express, we're committed to empowering our customers, colleagues, and communities to progress in incredible ways. As a global and diverse community of colleagues, we're united by our unwavering commitment to backing our customers, communities, and each other. Our company values are built on a powerful promise to provide the world's best customer experience every day, with integrity, and in an environment where everyone feels seen, heard, and belongs.
Join Our Team
As a Director of Digital Product Management, you'll be part of Amex Digital Labs, responsible for catalyzing digital innovation at American Express. Our team is dedicated to originating, incubating, and managing emerging products and platforms that can be essential to our customers' digital lives. We strive to emphasize creativity, customer centricity, and innovation, with a focus on crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.
About the Role
We're seeking an experienced full stack digital product management director to lead our Labs Digital Payments team in focusing on digital wallets growth and expansion. As a product leader, you'll be responsible for a portfolio of digital wallets, driving the development and execution of a detailed product roadmap, prioritizing features and enhancements to optimize user engagement, repeat usage, and monetization. You'll work closely with engineering, design, business development, enablement, and other stakeholders to ensure seamless integration of features, timely delivery, and alignment with technical feasibility and user experience standards.
Key Responsibilities
As a Director of Digital Product Management, your key responsibilities will include:
- Product Strategy Development: Formulate a comprehensive strategy for the expansion of existing capabilities, along with the creation of new products and features, that's informed by the competitive landscape, user needs, and aligns with company goals.
- Product Roadmap Management and Delivery Planning: Drive the development and execution of a detailed product roadmap, prioritizing features and enhancements to optimize user engagement, repeat usage, and monetization.
- Cross-functional Collaboration: Collaborate closely with engineering, design, business development, enablement, and other stakeholders to ensure seamless integration of features, timely delivery, and alignment with technical feasibility and user experience standards.
- Partner Management: Cultivate the relationship with partner counterparts in support of joint product goals.
- User Insights & Analytics: Utilize qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, leveraging findings to refine product strategies, improve user experience, and drive growth.
- Performance Monitoring & Optimization: Establish key performance indicators (KPIs) and regularly monitor product performance to identify optimization opportunities.
- Team Leadership and Coaching: Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture. Encourage innovation, continuous learning, and accountability to drive excellence in product development and delivery.
Minimum Qualifications
To be successful in this role, you'll need:
- Strong leadership skills and passionate about colleague development, with the ability to coach, mentor, and guide direct reports.
- A history of managing a product at scale and shipping continuous improvements/new features.
- Technically literate with a deep appreciation of the engineering discipline and partnership.
- Experience successfully managing and growing partner relationships.
- Energy and drive to ensure that your product is successful and has an impact, with a keen eye for detail and ability to analyze key metrics to identify opportunities or problems.
- Clear and concise communication skills to convey product strategy and vision, adept at explaining complex concepts to a broad audience.
- Ability to prioritize roadmaps across multiple competing priorities and timelines, with high consideration of user needs, technical feasibility, and business outcomes.
- Clear understanding of customer research frameworks and principles; able to articulate a strong point of view that is backed by knowledge of the industry and customer needs.
Salary and Benefits
As a Director of Digital Product Management, you can expect a competitive salary range of $150,000.00 to $225,000.00 annually, plus bonus, equity (if applicable), and benefits. Our benefits package includes:
- Competitive base salaries.
- Bonus incentives.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Work Environment and Culture
At American Express, we prioritize our colleagues' well-being and offer a flexible working model, Amex Flex, which provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Equal Opportunity Employer
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Join Our Team Today
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now