Join the Un-carrier Revolution: Expert, Outbound Virtual Business Sales at T-Mobile
Be part of a culture of excellence and collaboration at T-Mobile, where we invest in our employees and offer unparalleled growth opportunities! We're seeking an experienced Expert, Outbound Virtual Business Sales to join our dynamic team in Nashville, Tennessee. As a key player in our business sales organization, you'll drive revenue growth, build customer relationships, and contribute to the company's success.
About T-Mobile and Our Industry
T-Mobile is a leading telecommunications company that's revolutionizing the way people communicate and connect. With a strong commitment to innovation, customer satisfaction, and employee growth, we're an employer of choice for top talent. Our company culture is built on the principles of collaboration, integrity, and a passion for delivering exceptional customer experiences.
Job Overview
This is an exciting opportunity to join our team as an Expert, Outbound Virtual Business Sales. You'll work from our Nashville Customer Experience Center three days a week and be responsible for driving business sales growth through outbound calling, email, and online meetings. Your mission will be to understand T-Mobile for Business products and services, identify new sales opportunities, and build strong relationships with existing customers.
Key Responsibilities:
- Making a high volume of daily outbound calls to hot, warm, and cold prospect leads assigned from marketing lead initiatives and campaigns.
- Performing research to understand customer needs and selecting appropriate product/service information messaging to effectively meet the needs of individual business customers.
- Building quotes for business customers using product knowledge and sales tools like Quote Builder and Salesforce.
- Partnering daily with Business Verification and Credit Underwriting teams to verify and validate new logo business customers.
- Following outreach sequences and lead management processes in Salesforce to qualify leads before outbound calling.
- Staying up-to-date on all T-Mobile products, plans, and promotions pricing.
- Providing follow-up care to customers with issues or concerns with their bill, device, or service.
Requirements and Qualifications
Education:
- High School Diploma/GED (Required)
- Associate's Degree in Business, Marketing, Communication, or a related subject (Preferred)
Work Experience:
- Less than 2 years of experience in an outbound call center environment (Required)
- Less than 2 years of experience in business customer service, sales, or retention (Required)
- Less than 2 years of experience in a commission pay-based environment (Preferred)
Knowledge, Skills, and Abilities:
- Organization: Demonstrated efficient organization skills, ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy.
- Communication: Ability to learn and follow processes thoroughly, work cooperatively and collaboratively with all levels of employees and management.
- Customer Relationship Management (CRM): Experience with Salesforce.com, Outreach, Gong, Authentic ID, Slack, Webex, Outlook, LinkedIn, Zoominfo, DASH, Google, Dialpad (Preferred).
What We Offer
Compensation and Benefits:
We offer a competitive compensation package, including:
- Total Target Cash Pay Range: $52,200 - $94,300, inclusive of target incentives.
- Base Pay Range: $36,540 - $66,010.
- Benefits: Medical, dental, and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays.
Career Growth Opportunities:
At T-Mobile, we believe in helping our employees grow in their careers. With a culture of continuous learning and development, you'll have access to:
- Training and Development Programs: Enhance your skills and knowledge with our comprehensive training programs.
- Mentorship Opportunities: Learn from experienced professionals and gain valuable insights into the industry.
- Career Advancement: Take your career to the next level with opportunities for promotion and growth.
Work Environment and Company Culture:
Our work environment is collaborative, dynamic, and fast-paced. We value diversity, inclusion, and employee engagement. As a T-Mobile team member, you'll enjoy:
- Flexible Work Arrangements: Work from our Nashville Customer Experience Center three days a week.
- Team-Building Activities: Participate in team-building activities, social events, and community outreach programs.
- Recognition and Rewards: Receive recognition and rewards for outstanding performance and contributions to the company.
How to Apply
If you're a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application today and take the first step towards a fulfilling career at T-Mobile!
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