At Amazon, we're on a mission to be the Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Our journey from a simple website to a world-class e-commerce platform has been driven by a spirit of innovation that's part of our DNA. We're a company that's passionate about customer experience, and we're constantly looking for talented individuals who share our vision.
We're seeking an experienced Full Stack Forecasting Manager to join our team and lead our global customer service capacity planning efforts. As a key member of our forecasting team, you'll be responsible for creating and delivering contact forecasts that will help us generate cost-effective and comprehensive global capacity planning solutions for our Customer Service (CS) network. If you're a seasoned leader with a strong analytical background, excellent business judgment, and a passion for customer experience, we want to hear from you.
As our Sr. Manager of Forecasting, you'll be responsible for managing a team of analysts and managers spread across multiple countries, ensuring low error contact forecasts to deliver exceptional service levels. You'll lead a high-performing team, develop short-term and long-term contact forecasts using various forecasting techniques, and interact with senior CS leadership to keep them updated on forecast variance drivers and participate in strategic long-term planning initiatives.
Our team is passionate about customer experience and is dedicated to delivering exceptional results. We're a collaborative and dynamic team that values innovation, creativity, and continuous learning. If you're a motivated and results-driven individual who is passionate about customer experience, we want to hear from you.
We offer a competitive compensation package, including a salary, bonus, and stock options. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our team is passionate about professional development and offers opportunities for growth and learning, including training, mentorship, and career advancement.
If you're a motivated and results-driven individual who is passionate about customer experience, we want to hear from you. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
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