About Us
At Walmart, we're on a mission to help people save money so they can live better. This guiding principle shapes every decision we make, from responsible sourcing to sustainability, and everything in between. As a Walmart associate, you'll play a vital role in shaping the future of retail, technology, merchandising, finance, and hundreds of other industries, all while impacting the lives of millions of customers worldwide. Here, your work makes a tangible difference every day.
Job Summary
We're seeking an experienced Full Stack Inbound Coach to join our team in McKinney, TX. As a key member of our operations team, you'll be responsible for providing supervision and development opportunities for hourly associates, leading and developing teams, and driving business growth through effective coaching and mentoring. If you're a results-driven leader with a passion for warehouse operations and micro-fulfillment center development, we want to hear from you!
Key Responsibilities
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
- Effectively leads and develops teams through teaching, training, and actively listening to associates.
- Tours the store and provides feedback (Tour-to-Teach); engages and collaborates with associates at all levels regarding store operations, technology use, business objectives, merchandising, and company direction.
- Introduces and leads company transformation initiatives, establishes clear expectations and guidelines for the implementation of business solutions, and successfully communicates business objectives to teams.
- Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way (OBW) service model.
- Manages and supports customer service efforts (such as store of the community and community outreach programs), ensuring that customer needs, complaints, and issues are addressed successfully.
- Develops and implements corrective action plans and leads process improvement efforts to guarantee a high-quality customer experience.
- Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss (P&L) statements, managing, and assisting in budgeting, forecasting, and controlling expenses in the allocated business area to ensure they are indexed to sales.
- Monitors and guarantees the proper functioning of inventory and operational processes.
- Develops and implements action plans to control shrink and ensure the business area's sales and profit goals are met.
- Assures that automation equipment is running effectively by monitoring product flow through the system, tending to automated equipment, and taking steps to address freight flow and resetting equipment.
- Interacts with and monitors automated equipment's computer-based interfaces, notifies, and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures, and follows and executes Lockout/Tagout procedures surrounding automation equipment.
- Provides training to Micro Fulfillment Center (MFC) technology operators to ensure proper usage of technology; providing guidance to Operations Team to minimize operational errors; and acting as a coach for these operations.
- Supports Picking, Replenishment, and Staging operations; providing "tool free" maintenance of the equipment; clearing faults and swapping out equipment components; resolving basic software errors; acting as main point of contact to address site incidents requiring attention; facilitating escalation of incidents that cannot be resolved at the site.
- Participates in key communication forums to keep abreast of updates; documenting and communicates back lessons learned and continuous improvement recommendations to Micro-Fulfillment Center technology vendor.
- Executes, drives, and makes operational decisions; making accept/reject decisions on delivery or wasting stock in case of refrigeration breakdown; implementing best-in-class working and safety procedures and physical layout for the entire MFC; fulfilling pick-pack orders efficiently and safely; browsing through the screens and dashboards; inspecting the status of orders in the system; diagnosing the reason why an order/donor totes are not coming out; re-introducing a lost tote into the system; escalating to remote support; understanding flow from the Dematic systems and the Walmart systems; understanding windows operating system function (logging in, opening browsers) and basic troubleshooting of faults; exchanging a faulted shuttle with a spare shuttle; resetting a finger fault; addressing a tote jam; resetting an Estop; resetting a lift; and escalating to remote support/on-site support.
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
- Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Essential Qualifications
We're looking for a highly motivated and experienced leader with a strong background in warehouse operations and micro-fulfillment center development. The ideal candidate will possess:
- 4 years' of site/area management experience in a fast-paced warehouse/high volume production or grocery fulfillment operational environment.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
- For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, I acknowledge that the position for which I am applying may require a current state-issued Certificate of Eligibility.
Preferred Qualifications
We're open to considering candidates with the following preferred qualifications:
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
- Experience in managing 24-hour operations is a plus.
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Skills and Competencies
To succeed in this role, you'll need to possess the following skills and competencies:
- Strong leadership and coaching skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and conflict resolution skills.
- Ability to work effectively in a fast-paced environment.
- Strong knowledge of warehouse operations and micro-fulfillment center development.
- Ability to train and develop associates.
- Strong attention to detail and organizational skills.
Career Growth Opportunities and Learning Benefits
At Walmart, we're committed to helping our associates grow and develop their careers. As a Full Stack Inbound Coach, you'll have access to:
- Opportunities for career advancement and professional growth.
- Training and development programs to enhance your skills and knowledge.
- A supportive and collaborative work environment.
- Competitive compensation and benefits package.
- Opportunities for education assistance and tuition reimbursement.
Work Environment and Company Culture
As a Full Stack Inbound Coach, you'll work in a fast-paced and dynamic environment with a team of dedicated professionals. Our company culture is built on the principles of respect, inclusivity, and teamwork. We're committed to creating a workplace that's safe, inclusive, and supportive of all associates.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A competitive salary.
- Multiple health plan options, including vision and dental plans for you and your dependents.
- Financial benefits, including 401(k), stock purchase plans, life insurance, and more.
- Associate discounts in-store and online.
- Education assistance for associates and dependents.
- Parental leave pay during military service.
- Paid Time off – to include vacation, sick, parental, short-term and long-term disability for when you can't work because of injury, illness, or childbirth.
Conclusion
If you're a motivated and experienced leader with a passion for warehouse operations and micro-fulfillment center development, we want to hear from you! Apply today and join our team as a Full Stack Inbound Coach. Together, let's build the future of retail and make a difference in the lives of millions of customers worldwide.
Apply Now
Apply Now