About Us
At American Airlines, we're not just a carrier – we're a family. We're a community of passionate individuals who share a common goal: to deliver exceptional service to our customers while fostering a culture of excellence and collaboration. As a leading airline, we're committed to innovation, diversity, and inclusion, creating a workplace where our colleagues can grow, learn, and thrive. If you're ready to join a dynamic team that's shaping the future of air travel, we invite you to explore this exciting opportunity.
Job Summary
We're seeking an experienced Full Stack IT Support Specialist to join our Data Innovation Group in Miami. As a key member of our team, you'll play a vital role in providing top-notch technical support to our employees, ensuring seamless end-user computing experiences. If you're a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Designs, installs, and maintains IT clients' workstations, including software and hardware; supports mobile workforce.
- Provides training to IT clients on all aspects of end-user computing and workstation-based LAN frameworks software.
- Responsible for start-to-finish issue ownership, resolution, and communication with employees.
- Provides local training to clients.
- Resolves and closes tickets/work orders supporting end-user workstations and peripherals.
- Answers customer service issues raised from the Helpdesk.
- Adds to workstation projects (global installs/redesigns) as a project team member.
- Remotely judges and resolves requests using remote devices.
- Investigates and collaborates with other departments to assist with infrastructure-related issues.
- Archives client interactions in incident management software, including resource management.
- Recovers data from hard drives and performs data migration.
- Supports remote access for virtual private network (VPN) availability and remote/broadband connectivity for PCs.
- Installs and configures local and network-based printers.
- Performs preventive maintenance.
- Works various shifts, events, on-call, and travel as required.
- Follows management direction, complying with IT strategy and policy.
- Performs other duties as assigned.
Requirements
Essential Qualifications
- Bachelor's degree in Computer Science, Data Systems, or related field, or equivalent work experience/training.
- Three years of active IT work experience supporting and resolving various PC workstation software and hardware issues.
- Hands-on experience supporting personal computers in a Windows/TCPIP environment.
Preferred Qualifications
- A+ certification.
- MCSE/MCP certification (or equivalent).
- Prior IT experience in a carrier/airport environment.
Skills and Competencies
- General knowledge of all Windows-based operating systems, including Windows 10.
- Knowledge of workflow and tagging systems.
- Knowledge of VPN networks and ability to troubleshoot issues.
- Ability to work independently and act in a collaborative, team-based environment.
- Ability to lift up to 50 pounds.
Career Growth Opportunities and Learning Benefits
At American Airlines, we're committed to helping our colleagues grow and develop their skills. As a Full Stack IT Support Specialist, you'll have access to a range of training programs, mentorship opportunities, and career development resources. Our goal is to create a workplace where our colleagues can learn, grow, and thrive, and we're excited to support your professional journey.
Work Environment and Company Culture
We're proud of our inclusive and diverse work environment, where our colleagues can be themselves and bring their unique perspectives to the table. Our Miami office is a hub of innovation and collaboration, where we're working together to shape the future of air travel. As a Full Stack IT Support Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional service to our customers.
Compensation, Perks, and Benefits
We offer a competitive salary of $25/hour, plus a range of benefits and perks that support your overall well-being. As a Full Stack IT Support Specialist, you'll have access to:
- Medical benefits, including health, dental, prescription, and vision coverage.
- Health programs that provide the tools, resources, and support you need to be your best self.
- 401(k) program, with employer contributions available after one year.
- Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Conclusion
If you're a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity. As a Full Stack IT Support Specialist, you'll play a vital role in delivering exceptional service to our customers while fostering a culture of excellence and collaboration. Join our American Airlines family today and discover a workplace where you can grow, learn, and thrive.
Ready to Apply?
If you're ready to contribute to a thriving team and take your career to the next level, we invite you to apply now. We're excited to review your application and look forward to welcoming you to our team!
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