Join the Team at blithequark: Delivering Exceptional Customer Service in Motor Vehicle Services
blithequark is seeking a highly motivated, organized, and innovative individual to join our team as a Motor Vehicle Customer Service Representative (MVCSR) 1. As a key member of our public service team, you will play a critical role in ensuring that our customers receive accurate and efficient service, while promoting a positive and safe driving experience throughout our communities. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
About blithequark and Our Mission
At blithequark, we are committed to providing faster, friendlier, and more accessible services to our customers. Our core values shape our culture and guide our actions:
- ABILITY - We improve the lives of our customers through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting the overall safe operation of drivers and vehicles.
- CUSTOMER FOCUSED - We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the needs of our diverse communities.
- PASSIONATE PEOPLE - We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and demonstrate accountability and teamwork.
- EXPERTISE - We are a solutions-oriented organization of Subject Matter Experts (SMEs) that provide accurate and efficient service to our communities.
- CHAMPIONS OF CHANGE - We embrace revolutionary innovations to boldly advance our solutions into the future.
Key Responsibilities
As a Motor Vehicle Customer Service Representative 1 at blithequark, your primary responsibilities will include:
- Examining documentation presented for required information and validity to ensure that customers are issued the proper credential or vehicle information.
- Interacting directly with the public, oftentimes explaining policies, statutes, and regulations.
- Providing exceptional customer service, responding to customer inquiries, and resolving issues in a professional and friendly manner.
- Accurately and efficiently entering information into multiple databases and corresponding clearly through email both internally and with the public.
- Accepting correct payment in the form of cash, check, credit card, and returning change when needed accurately.
- Multi-tasking by reviewing documents, data entering information while communicating verbally with customers in a loud open concept office setting.
- Working independently by finding efficiencies, making decisions, and minor problem-solving.
Essential and Preferred Qualifications
To be successful in this position, you will need to possess the following knowledge, skills, abilities, and experience:
- Excellent Customer Service - Demonstrates professional and friendly customer service while handling a wide range of situations and demographics.
- Cash Handling and Keyboarding Skills - Ability to accurately and efficiently enter information into multiple databases and correspond clearly through email both internally and with the public.
- Multi-Tasking - Ability to multi-task by reviewing documents, data entering information while communicating verbally with customers in a loud open concept office setting.
- Work Independently - Demonstrate independence by finding efficiencies, making decisions, and minor problem-solving.
Education and Experience
We are looking for candidates with:
- Six months of employment experience that included cash handling and working directly with clients or customers.
- OR Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.
- Postsecondary education from an accredited college may substitute for the required experience (three semester hours or four quarter hours equal one month).
Work Environment and Culture
This position is located at the Fairbanks office, 414 3rd Street. The MVCSR 1 will be assigned to a work station in the public service lobby and will typically rotate weekly between processing customers in the lobby and working the information station. The hours are 8:30 a.m. - 5:00 p.m., Monday through Friday, with a one-hour lunch and overtime opportunities.
At blithequark, we offer a dynamic and supportive work environment that encourages growth, learning, and teamwork. Our diverse job duties aid in developing communication, analytical, and problem-solving skills while providing the opportunity to help the great people in our communities.
Career Growth Opportunities and Learning Benefits
This position opens the door for many opportunities for career advancement within blithequark, such as:
- Motor Vehicle Customer Service Representative 2 (MVCSR 2) - works as a road examiner lead alongside the management team.
- Motor Vehicle Office Manager (MVOM) 1 - joins the management team.
Compensation, Perks, and Benefits
We offer a competitive compensation package and a range of benefits, including:
- Opportunities for career advancement and professional growth.
- Comprehensive training and development programs.
- A dynamic and supportive work environment.
- Competitive salary and benefits package.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any required documentation.
blithequark is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates.
Contact Information
For more information about this position or to apply, please contact:
Joshua Martinez, Motor Vehicle Office Manager 2
Phone: (907) 451-5186
Email: [email protected]
We look forward to hearing from you!
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