Join the blithequark Family and Take Your Career to New Heights
Are you ready to embark on a journey of growth and discovery, both personally and professionally? Look no further than blithequark, where we're committed to helping our team members reach their full potential. As a leading player in the aviation industry, we're seeking a talented and driven Customer Service Manager to join our team in Philadelphia, USA. With a competitive salary of $25/hour and a comprehensive benefits package, this is an opportunity you won't want to miss.
About blithequark and the Aviation Industry
blithequark is a renowned airline company that has been connecting people and destinations for years. We're passionate about providing exceptional customer experiences, and we're looking for like-minded individuals to join our team. The aviation industry is a dynamic and fast-paced sector that requires strong leadership, excellent communication skills, and a commitment to safety and customer satisfaction. As a Customer Service Manager at blithequark, you'll be at the forefront of delivering outstanding service to our customers and driving business results.
Job Summary
We're looking for a results-driven Customer Service Manager (CSM) to lead our frontline teams and drive exceptional customer experiences. As a CSM, you'll be responsible for ensuring a safe, high-performing operation while delivering remarkable customer service. You'll lead, engage, train, and develop your team members to achieve departmental and company targets. If you're passionate about safety, collaboration, leadership, and delivering quality products to our customers, we want to hear from you.
Key Responsibilities
- Drive operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional customer care.
- Be a safety advocate: Identify and address safety concerns on a case-by-case basis.
- Establish team and individual goals that support departmental and company targets; mentor and guide frontline colleagues in skill development, customer care, and company culture behaviors.
- Build and maintain effective relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride.
- Successfully allocate resources and provide support to enable teams to achieve functional goals safely.
- Ensure the continuous safety and reliability of our operation by conducting self-reviews, observations, root cause analyses, and other related safety activities.
- Promote effective communication among departments to engage our team to work together to achieve shared goals.
- Embody our core values: energy, responsibility, productivity, reliability, trustworthiness, optimism, honesty, inspiration, and reliability.
- Manage elevated service issues and be visible to your colleagues when issues arise.
- Communicate key corporate and local information to frontline leaders efficiently and effectively.
- Apply association contract rules/regs in daily interactions with frontline colleagues and local association leaders.
Requirements
Essential Qualifications
- Bachelor's degree.
- 3 years of experience leading others.
- Knowledge of company policies and procedures and functional automation applications.
Preferred Qualifications
- Previous airport customer care experience.
- Knowledge of Joint Collective Bargaining Agreement (JCBA).
Skills, Licenses, and Certifications
- Ability to draw out the best performance in the workforce through proactive employee engagement and support for an inclusive workspace.
- Effective listening skills: focus on what others are saying, take time to understand points being made, and ask questions as needed.
- Decisive reasoning ability: use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Ability to monitor and evaluate performance of self, colleagues, and the operation to make improvements or take corrective action.
- Strong problem-solving skills.
- Ability to work independently and collaboratively.
- Ability to work under demanding operational circumstances.
- Ability to prioritize and execute with a need for speed and accuracy.
- Ability to use sound business judgment to resolve issues with internal and external customers.
- Ability to coordinate station activities and collaborate with multi-functional departments and offices to ensure fundamental requirements are met for a safe, efficient, on-time operation.
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc.
- USPS clearance or the ability to obtain USPS clearance (five-year US residency requirement).
- Ability to work additional hours when operational needs require.
- Ability to work rotating shifts, including weekends, holidays, and days off.
What We Offer
At blithequark, we're committed to providing our team members with a comprehensive benefits package and opportunities for growth and development. Here are just a few of the benefits you can expect:
- Medical benefits: access to health, dental, prescription, and vision benefits from day one.
- Wellness programs: tools, resources, and support to help you be your best self.
- 401(k) program: available upon hire, with employer contributions available after one year.
- Additional benefits: employee assistance program, pet insurance, discounts on hotels, cars, travel, and more.
Why Join blithequark?
At blithequark, we're passionate about creating a diverse and inclusive work environment that values and respects our team members. We believe that everyone deserves to feel a sense of pride and fulfillment in their work, and we're committed to providing opportunities for growth and development. Here are just a few reasons why you should consider joining our team:
- Opportunity to work with a leading airline company in the industry.
- Competitive salary and comprehensive benefits package.
- Opportunities for growth and development.
- Diverse and inclusive work environment.
- Commitment to safety and customer satisfaction.
How to Apply
If you're ready to take your career to new heights and join a team that's passionate about delivering exceptional customer experiences, apply now to become a Customer Service Manager at blithequark. We can't wait to hear from you!
Apply Now