Experienced Full-Time Customer Service Representative for Data Entry and Patient Enrollment – Remote Work Opportunity at arenaflex with Competitive Hourly Rate

Introduction to arenaflex

arenaflex is a leading healthcare, pharmacy, and retail company with a long history of caring for communities. As part of the U.S. Retail Pharmacy and U.S. Healthcare segments, arenaflex operates almost 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. With a mission to create more happy lives through better health, arenaflex is proud to be a local health destination, offering a genuine omnichannel experience with fully integrated physical and digital platforms supported by the latest technology.

Job Overview

We are seeking an experienced Customer Service Representative to join our team at arenaflex, working remotely from Miramar, USA. As a Customer Service Representative, you will be responsible for performing data entry tasks, patient enrollment, and handling high-volume customer requests. You will work under direct supervision, following established guidelines and procedures, and utilizing pharmacy systems to acquire patient and medication information.

Key Responsibilities

• Utilize arenaflex's solution information passage techniques and rules to process new patient enrollment by entering data into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to acquire missing prescription data and interpret clinical abbreviations (SIG codes).
• Resolve all data entry issues related to exceptions.
• Handle communication to patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed.
• Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
• Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy technician with a certificate/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will be required to acquire a dynamic professional license or certification within the first 90 days and maintain an active professional license or certification.

Work Environment and Company Culture

arenaflex is an Equal Opportunity Employer, including disability/veterans. We are proud to offer a diverse and inclusive work environment that values the contributions of all employees. As a remote worker, you will be part of a team that is dedicated to providing excellent customer service and support to our patients and customers.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $27-$35 per hour, as well as a range of benefits and perks that are designed to support your well-being and career growth. These may include health insurance, retirement savings plans, paid time off, and opportunities for professional development and advancement.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will be part of a team that is dedicated to making a positive impact on the lives of our patients and customers. Don't miss out on this chance to join a leading healthcare, pharmacy, and retail company and take your career to the next level. Apply now to become a part of the arenaflex team!

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