Join the blithequark Team: Enhancing Health Outcomes and Equity Globally
blithequark is a global organization dedicated to delivering care and leveraging technology to help millions of people live healthier lives. Our mission is to connect people with the care, pharmacy benefits, data, and resources they need to feel their best. We are guided by a culture of diversity and inclusion, offering talented peers, comprehensive benefits, and career development opportunities. As a Customer Service Representative, you will play a vital role in advancing health equity on a global scale.
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our team on a full-time basis. As a remote employee, you will have the flexibility to work from anywhere within the U.S. and be part of a dynamic team that makes a positive impact on the communities we serve. This role involves responding to customer inquiries, providing exceptional service, and ensuring seamless communication.
Key Responsibilities:
- Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Occasionally make outbound calls to customers for follow-ups
- Provide exceptional customer service and ensure customer satisfaction
- Work collaboratively with the team to achieve shared goals and objectives
- Stay up-to-date with product knowledge and industry developments to provide accurate information to customers
Requirements and Qualifications
Essential Qualifications:
- High School Diploma/GED or 2 years of equivalent work experience
- Must be 18 years of age or older
- 1 year of customer service experience, including providing service over the phone
- Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Basic knowledge of Microsoft Office: Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)
- Ability to attend 3-4 weeks of training with 100% attendance
- Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday
Preferred Qualifications:
- Call Center experience
- Experience with a virtual learning environment
- Experience with a virtual working environment
- Experience in working with Digital platforms and systems (Web, Chat, Email)
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Telecommuting Requirements:
- Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service
- Must be able to connect directly into the internet via hard wire (either directly to modem or router)
Soft Skills:
- Ability to work in a fast-paced work environment
- Anticipate taking a minimum of 50 calls daily
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Physical and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
What We Offer:
blithequark is committed to providing a comprehensive benefits package, including:
- Competitive salary and incentives
- Comprehensive benefits package
- Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
- Opportunities for career growth and development
- Recognition and reward programs
- A culture guided by diversity and inclusion
Our Culture and Values:
At blithequark, we believe that everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. We value diversity, equity, and inclusion, and strive to create a work environment that is inclusive and respectful of all employees.
How to Apply:
If you are a motivated and customer-focused individual looking to make a positive impact in the healthcare and insurance industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to join our team at blithequark.
blithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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