Welcome to blithequark
At blithequark, we are a dedicated and growing team passionate about making a meaningful difference in the lives of people in the trades. Our mission is to support home service businesses, such as HVAC and plumbing companies, by providing remote fractional customer service representatives to handle their daily office tasks. We believe in serving our clients and their employees with genuine care, helping them succeed in their endeavors. This is an exciting time to join our established team at blithequark and grow alongside us as we continue to expand and innovate.
About the Role
We are seeking an experienced and motivated individual to fill the role of a Full-Time Remote Customer Service Specialist. As a key member of our team, you will be responsible for overseeing daily office operations, providing exceptional customer service, and contributing to the growth and success of our clients. If you are a self-motivated individual with a growth mindset, excellent communication skills, and experience in managing day-to-day scheduling operations, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Oversee daily office operations, including answering phones, responding to emails, and managing service appointments for our clients in the home service industry.
- Coordinate and schedule technicians for service calls, installations, and repairs, ensuring efficient use of resources and excellent customer service.
- Dispatch technicians to job sites efficiently and manage schedules for last-minute changes or emergencies, demonstrating strong problem-solving and multitasking skills.
- Serve as the point of contact for customer inquiries, appointments, and complaints, providing top-notch customer service and ensuring customer satisfaction.
- Organize documents, invoices, and client records, maintaining accurate and up-to-date information and ensuring compliance with industry standards.
- Process customer payments and follow up on overdue accounts, demonstrating strong attention to detail and excellent communication skills.
- Assist in the setup and implementation of ServiceTitan or similar dispatching software, contributing to the growth and success of our clients.
- Contribute to additional tasks to support the company's growth and success, demonstrating a willingness to learn and adapt in a fast-paced environment.
Qualifications and Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- Experience in scheduling or dispatching, preferably in the home service industry (plumbing, HVAC, electrical services, etc.).
- Proficiency in Google Suite and Slack, with experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) being a plus.
- Excellent time management, multitasking, and problem-solving skills, with the ability to work in a fast-paced environment.
- Strong attention to detail and communication skills, with the ability to provide exceptional customer service.
- Familiarity with industry terminology, processes, and materials is a plus, demonstrating a willingness to learn and adapt in a dynamic environment.
- Must pass a background check, ensuring the highest level of integrity and professionalism.
Technical Requirements
To perform this role, you will need to have the following technical requirements:
- Desktop or Laptop with webcam and speakers, and a second monitor.
- Operating System must be Windows or Mac based, with a minimum of 8gb RAM.
- Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible.
- Supportable internet speeds and router easily accessible from your workspace, ensuring reliable and efficient communication.
What We Offer
At blithequark, we offer a dynamic and supportive work environment, with opportunities for career growth and professional development. As a full-time remote employee, you will enjoy the flexibility and autonomy of working from home, with a schedule that includes:
- Monday - Friday, 8am - 5pm EST, with a minimum of 40 hours of work per week.
- Competitive compensation and benefits package, with opportunities for advancement and professional growth.
- Collaborative and supportive team environment, with regular feedback and coaching to ensure your success.
- Opportunities for professional development and training, with a focus on industry-specific knowledge and skills.
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Specialist, you will have opportunities to:
- Develop your skills and knowledge in the home service industry, with a focus on customer service, scheduling, and dispatching.
- Advance your career, with opportunities for promotion and professional growth.
- Contribute to the growth and success of our clients, with a focus on providing exceptional customer service and support.
- Participate in regular training and development programs, with a focus on industry-specific knowledge and skills.
Company Culture and Values
At blithequark, we value our employees and are committed to creating a positive and supportive work environment. Our company culture is built on the following values:
- Integrity: We operate with the highest level of integrity, ensuring that our actions and decisions are guided by a strong moral compass.
- Respect: We treat our employees, clients, and customers with respect and dignity, recognizing the value and worth of each individual.
- Excellence: We strive for excellence in everything we do, from providing exceptional customer service to delivering high-quality solutions and support.
- Teamwork: We believe in the power of teamwork, recognizing that our collective efforts and contributions are essential to our success.
How to Apply
If you are a motivated and experienced individual with a passion for customer service and a growth mindset, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch with you soon.
Please note that due to the high volume of applications, we ask that you allow our hiring team time to process all applications. We will be in touch with you if we require any additional information or would like to schedule an interview.
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