Experienced Healthcare Customer Advisor – Special Needs Support - National Remote Opportunity with UnitedHealthcare

Join the UnitedHealthcare Team and Make a Difference in the Lives of Millions

At UnitedHealthcare, we're dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. As a leader in the healthcare industry, we're committed to fostering a culture of diversity, equity, and inclusion, and we're looking for talented professionals like you to join our team. As a Healthcare Customer Advisor – Special Needs Support, you'll have the opportunity to work with a highly skilled team of Care Advisors who are dedicated to serving and managing special needs for our members and their family members. In this role, you'll provide holistic family support, serving as an ongoing point of contact for members, primarily via phone, email, chat, and text. You'll work closely with members to resolve complex issues, provide guidance, and connect them with community resources during key transition times.

About the Role

As a Healthcare Customer Advisor – Special Needs Support, you'll be part of our Family Engagement Center, working in a national remote capacity. You'll have the flexibility to work from anywhere within the U.S., with a dedicated schedule of 40 hours per week, Monday through Friday, from 9:45 am to 6:15 pm CST. You may be required to work occasional overtime to meet business needs.

Key Responsibilities:

• Provide holistic family support to members with special needs, owning end-to-end resolution of issues.
• Serve as an ongoing point of contact for members, delivering compassionate support and creating a memorable, positive experience.
• Build ongoing relationships with members, teammates, and external partners.
• Make independent decisions and solve problems creatively, using sound judgment and critical thinking.
• Plan, prioritize, organize, and complete work to meet established objectives.
• Manage project time to ensure follow-up and outreach work is completed in a timely manner.
• Focus on teamwork and fostering a strong team environment through mentoring and acting as a resource for colleagues.
• Anticipate member needs and proactively seek out external and internal resources or partners to add value.
• Determine appropriate referrals to other programs/services as needed.
• Provide high-quality member experience, as reflected in post-contact surveys and member feedback.

Requirements and Qualifications

To succeed as a Healthcare Customer Advisor – Special Needs Support, you'll need:

Essential Qualifications:

• High school diploma or GED, or equivalent work experience.
• 1 year of experience helping, resolving, or advocating on behalf of members or customers.
• Experience using a computer and Microsoft Office, including Microsoft Word, Excel, and Outlook.
• Ability to work 40 hours per week, Monday through Friday, from 9:45 am to 6:15 pm CST.
• Must be 18 years of age or older.

Preferred Qualifications:

• 1 year of A4Me or 3 months of Quick Assist experience.
• Claims processing experience.
• Experience providing care for children with special needs.
• Experience within a member-focused healthcare environment.
• Experience within a service delivery capacity, such as social services, caregiving, hospitality, social work, sales, or non-profit agencies.

Skills and Competencies

To excel in this role, you'll need:

• Passion for helping individuals and families of children with special needs.
• Strong empathy, compassion, and listening skills.
• Aptitude to be proactive, organized, resourceful, and relentless with solving issues and providing support.
• Critical thinking and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to diffuse member distress, manage complex situations, and translate complex benefit terminology and processes into common language.
• Ability to work well within a team and prioritize member needs.
• Drive to add value by delivering more than expected.
• Agility and flexibility to excel in a fast-paced work environment with constant learning and change.
• High emotional intelligence and ability to separate self from complaints/escalated members.

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive compensation and benefits package.
• 18 weeks of paid training to ensure your success in the role.
• Opportunities for career growth and professional development.
• Flexible work arrangements, including national remote work opportunities.
• Comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution.
• Supportive and inclusive work environment that prioritizes diversity, equity, and inclusion.

Telecommuting Requirements

As a national remote worker, you'll need:

• A dedicated work area that is separated from other living areas and provides information privacy.
• A UnitedHealth Group-approved high-speed internet connection or existing high-speed internet service.
• Ability to keep all company-sensitive documents secure.

How to Apply

If you're passionate about making a difference in the lives of individuals and families with special needs, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to join our team and start doing your life's best work. Don't miss this chance to be part of a team that's dedicated to simplifying the healthcare experience and making a positive impact on the lives of millions. Apply now and take the first step towards a rewarding career with UnitedHealthcare. **For California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island Residents:** The hourly range for this role is $18.80 - $36.78 per hour. Pay is based on several factors, including education, work experience, certifications, and more. **UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer.** We welcome applications from diverse candidates and are committed to creating an inclusive work environment that values diversity, equity, and inclusion. **UnitedHealth Group is a drug-free workplace.** Candidates are required to pass a drug test before beginning employment. We look forward to hearing from you and exploring how you can join our team! Apply Now